Our Areas of Expertise

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Watchmaking Functions

A rich tradition, up-to-date manufacturing and innovations: IWC is all about the art and the passion of watchmaking. The company is proud of its watchmakers, but they are not alone…

Design
A new watch starts as a draft. In our Creative Center in Schaffhausen we expand on the typical IWC design for all our watch families. Together with our engineers and experienced watchmakers, new complications are developed and combined to make a beautifully finished product.

Supply Chain
Great watches require the best material available whether it is beautiful precious metals, high-quality straps or other parts that make a watch a real IWC timepiece. Our purchasers travel frequently to Western Switzerland and communicate in German, French and English. lf you are a bilingual professional, ideally an engineer, IWC’s supply chain management might be an interesting option for you.

Production
This is the heart of IWC! Experienced and enthusiastic watchmakers, surface specialists in our polishing department and many other trained specialists in our manufacture share the passion for perfection.

Quality
Nobody is perfect, but we want our timepieces to be! State-of-the-art testing and a lot of know-how is the basis of success of our quality management. If you have a keen eye for perfection, our perfect watches just might provide with you with the ultimate challenge.

Customer service
An outstanding after-sales-service is key to long-term customer satisfaction. Whether a watch requires repairs, a new strap or a routine cleaning, our dedicated customer service provides state-of-the-art craftsmanship and a huge stock of spare parts- even for our earliest models. Customer service professionals are based in Schaffhausen but also around the globe in Dubai, Texas, Hong Kong or in other places where IWC watches are sold.

WE ARE Striving FOR PERFECTION. WHETHER IT IS in the form of A TIMEPIECE, AN INTERNAL PROCESS OR A NEW DESIGN

TRADE FUNCTIONS

WE CONVINCE CUSTOMERS OF THE EXCELLENCE OF OUR BRAND THROUGH OUR TIMEPIECES, THROUGH OUR SERVICES AND THROUGH OUR ATTITUDE

We offer our clients not only perfect design and Haute Horlogerie but also authentic and fascinating stories, beautiful shop-in-shops as well as boutiques and attentive sales consultants. If you love our brand, know how to sell dreams and to communicate, IWC might be an option for your next career move.

Marketing & Communications
Our business unit “Marketing & Communications” consists of three departments: Retail and Trade Marketing, Consumer Marketing, and Corporate Communication. In addition, we have a staff unit for Product Marketing & Development. At our Schaffhausen Headquarter we develop strategies and concepts catering to a broad range of operations including our worldwide POS (point-of-sale), for our CRM and Internet tools, our ads and media activities, PR guidelines, sponsorship agreements as well as partnerships. Together with our international marketing colleagues we make sure that the implementation of our tools is based on this global strategy.

International sales
Our sales activities are global but at the same time, very local-we want to be close to our customers. Currently, we provide services to more than 35 countries, hundreds of POS (point-of-sale) and IWC mono-brand boutiques. Our sales team in Schaffhausen supports our international brand managers and coordinates our worldwide distribution. Retail activation and business analysis are offered to our senior management and brand directors.

ADMINISTRATIVE FUNCTIONS

We couldn’t fulfill the dreams of the watch connoisseurs without the help of our internal support functions such as finance, information technology (IT) or human resources (HR).

Finance
Our finance department consists of the three entities Business controlling, industrial controlling and Accounting. All three units are responsible for providing accurate data and meaningful reports to our senior management. This involves interaction with our worldwide subsidiaries and boutiques as well as with our Richemont Headquarter in Geneva.

Information technology
Our IT activities are facilitated: Business software IT and Technical support. Both are committed to delivering the best services and IT support to all of IWC. Production and stock planning as well as daily business in all of our offices depend heavily on reliable, state-of-the-art IT knowledge and services.

IWC SEEKS INDIVIDUALS WHO ARE WILLING TO GO BEYOND THEIR JOB DESCRIPTION AND TAKE RESPONSIBILITY

Human resources
Human Resources supports IWC’s strategy by ensuring that the right employee is in the right position at the right time. As far as possible, human resources tries to positively influence employee motivation, commitment and productivity. Human Resources develops policies, standards, systems and processes. Our main tasks are: talent management and development, recruitment, selection, onboarding (integration of new employees), employee relations, HR controlling, employee record-keeping, organizational development, change management, compensation and employee benefit management, training and development (learning management).

Your Start at IWC