Architetti Wrote:I'm just having big problems with my Ceramic Pilot Watch. Not with the mechanics or the case, but with the wristlet.The material of my wristlet after less that one year (I'm not wearing it all teh time, maybe 3-4 months of real use) cracks in many points, due of a bad quality of the material.I just had my reseller, Bucherer (Switzerland) on the phone, telling me that, yes, IWC changed the supplier and detail of the wristlet, but they are not willing to respect the 2 Year warranty...So, as a IWC collectioner (I own 5 IWC Watches), I'm very surprised about that. Should I pay for a bad quality wristlet?I think that this is not sustainable by a label who gives a high quality images of himself.This would never happen with real quality labels like Audi, Mercedes Benz, Apple....I'm very, very disappointed, and I'm thinking about change my watch supplier and I will lose my passion for IWC Watches if ther will not be solution with Bucherer/IWC!!!!
Last edited: 17 December, 2011 - 18:32
Last edited: 27 October, 2013 - 12:55
Regards, Shing | email iwcforme1976 (at) gmail (dot) comtime does not change us. it just unfolds us. max frisch.all that really belongs to us is time; even he who has nothing else has that. baltasar gracian.
Last edited: 8 December, 2012 - 16:07
Last edited: 28 November, 2013 - 14:42
What you do may not be so important, but it is very important that you do it well. (my variation of a saying by Gandhi)
Last edited: 23 October, 2011 - 13:31
Time is something invented by the Swiss to help sell more watches
Last edited: 9 December, 2011 - 03:29
Michael Friedberg Wrote:Ben, the "some" of course is me. I disagree with you.Of course, it's easy to always side with the consumer. But with respect, one reason why individual repair/warrant situations aren't forum topics is that we can't discern the facts. We can't tell what got caught in the rain or subject to heat/perspiration beyond typical. This is not to impugn the complaint nor to diminish the issue, but only to say that it's hard to chime in, especially on strap issues and particularly on smaller concerns. I know of no watch company that warranties straps after months of use.