89 Discussions and CommentsMember since July 23, 2010
Dear Collectors and friends of IWC,
from the moment your watch arrives at one of the worldwide IWC Service Centers, it is handled with the same precision and detailed attention that it was given when first built. In the certified Complete Service (comprised of 16 steps and recommended every 5 years), skilled watchmakers dismantle, clean, repair, and reassemble every component in the watch. But that is just the quick description.
The truly unique service procedures include the removal of the watch movement from the case, and then a full dismantling of the movement’s many components. As you can see in the beautiful video below, this is no easy feat and requires extremely steady hands and immense dexterity.
PS We are very sorry to hear about the service issue in one of the current topics. Unfortunately things like this can happen and it`s very difficult to narrow down and prove what exactly happend. Nevertheless we are sure that the problem will be fixed as quick as possible.
95 Discussions and CommentsMember since July 31, 2007
Very nice and very professional, nice movie on detail explanation of the complete service on IWC watches.
But I don't think all watches are being treated(serviced) equally, for example watches sent to Asia Pacific regions for services or repairs. Watches are usually forward to SG or HK for services or repairs, and usually comes back with problems or least satisfactions.
735 Discussions and CommentsMember since July 12, 2011
Norway
Dear IWC - that was a really informative and fascinating video. It of course helped that it featured "my watch", the Portuguese Perpetual Calendar :o)
It is very comforting to know that almost whatever may happen to my treasured IWC timepieces over the years, I can send it to Schaffhausen and get it back in near mint condition!!
I am very impressed indeed - and my appreciation for IWC has risen to yet another level!!
3,741 Discussions and CommentsMember since March 22, 2001
I really enjoyed watching the care, and concern demonstrated throughout the complex service highlighted in this video. I have had several perpetual calendars undergo this service - and was not aware of all these steps. Now, I fully understand!
It shows that quality craftsmanship continues long after the watch originally leaves IWC, and throughout it's life will receive the same care and detailed attention.
584 Discussions and CommentsMember since Sept. 5, 2010Singapore,
Singapore
I must say I am deeply impressed by the video and I could watch it over and over again. As an engineer by training, I am thrilled by the sophisticated equipment used to test the accuracy of the watch etc. I like the laser treatment part. It's good to know your precious metal case is not getting smaller with each servicing.
2,127 Discussions and CommentsMember since March 22, 2001
That was great! I especially liked watching the fast motion portion of the movement disassembly. Many of us have experienced the miracles that IWC does when servicing a watch, whether it be making your watch look new again, or just making the movement work like new again. Thanks for this great video, IWC Schaffhausen.
162 Discussions and CommentsMember since Sept. 10, 2002
F-22 Wrote:Very nice and very professional, nice movie on detail explanation of the complete service on IWC watches.
But I don't think all watches are being treated(serviced) equally, for example watches sent to Asia Pacific regions for services or repairs. Watches are usually forward to SG or HK for services or repairs, and usually comes back with problems or least satisfactions.
I understand and can relate to your sentiment. Having experienced service jobs in Singapore, the watches came back looking the same (with scratches, dents, markings) and there were delays in delivery. I believe the real "cool" stuff can only be done in Switzerland where they have the high tech machinery and tools. It will be extremely costly to have to acquire the same facilities for all service centers globally. The risk however as exemplified with my other post is with the transportation of the watch.
Correct me if I'm wrong, but I believe that the complete service package can only be conducted in Switzerland? IWC should emphasize this if it is true.
Leon K Wrote: Correct me if I'm wrong, but I believe that the complete service package can only be conducted in Switzerland? IWC should emphasize this if it is true.
Consider yourself corrected ;) It is not true, and instead depends on the model, the service centre and the available staff. In the US many models can have a compelete service package, but not all.
from the moment your watch arrives at one of the worldwide IWC Service Centers, it is handled with the same precision and detailed attention that it was given when first built. In the certified Complete Service (comprised of 16 steps and recommended every 5 years), skilled watchmakers dismantle, clean, repair, and reassemble every component in the watch. But that is just the quick description.
The truly unique service procedures include the removal of the watch movement from the case, and then a full dismantling of the movement’s many components. As you can see in the beautiful video below, this is no easy feat and requires extremely steady hands and immense dexterity.
http://www.iwc.com/en-us/service/
Best wishes from Schaffhausen
PS We are very sorry to hear about the service issue in one of the current topics. Unfortunately things like this can happen and it`s very difficult to narrow down and prove what exactly happend. Nevertheless we are sure that the problem will be fixed as quick as possible.
Last edited: 27 March, 2013 - 10:26
But I don't think all watches are being treated(serviced) equally,
for example watches sent to Asia Pacific regions for services or repairs.
Watches are usually forward to SG or HK for services or repairs, and usually comes back with problems or least satisfactions.
Moore's Law applied to my collection!
Last edited: 1 April, 2012 - 17:42
It is very comforting to know that almost whatever may happen to my treasured IWC timepieces over the years, I can send it to Schaffhausen and get it back in near mint condition!!
I am very impressed indeed - and my appreciation for IWC has risen to yet another level!!
Skule
Last edited: 1 December, 2011 - 15:59
It shows that quality craftsmanship continues long after the watch originally leaves IWC, and throughout it's life will receive the same care and detailed attention.
Regards,
Ardoise
Last edited: 1 January, 2012 - 17:55
Great job IWC!
KS Low
Join us at the IWC Collectors Club South East Asia/Australia
Last edited: 31 May, 2012 - 16:19
Many of us have experienced the miracles that IWC does when servicing a watch, whether it be making your watch look new again, or just making the movement work like new again.
Thanks for this great video, IWC Schaffhausen.
Nelson
Bravo!
Last edited: 8 November, 2012 - 12:49
Rgds
ks
I understand and can relate to your sentiment. Having experienced service jobs in Singapore, the watches came back looking the same (with scratches, dents, markings) and there were delays in delivery. I believe the real "cool" stuff can only be done in Switzerland where they have the high tech machinery and tools. It will be extremely costly to have to acquire the same facilities for all service centers globally. The risk however as exemplified with my other post is with the transportation of the watch.
Correct me if I'm wrong, but I believe that the complete service package can only be conducted in Switzerland? IWC should emphasize this if it is true.
Last edited: 28 October, 2012 - 23:12
Consider yourself corrected ;) It is not true, and instead depends on the model, the service centre and the available staff. In the US many models can have a compelete service package, but not all.
Regards, Michael
mfriedberg@iwcforum.com
Last edited: 5 April, 2012 - 19:53