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Last edited: 2011-12-22T01:20:40
Last edited: 2015-02-25T17:29:14
Sorry to hear this, but service issues really aren't a forum topic. I'm not sure what motivates anyone to post them on IWC's own forum
Die Möglichkeit zur Spontanität ist der wahre Reichtum des Lebens!
Last edited: 2011-12-22T07:24:43
CEM Wrote in reply to:Sorry to hear this, but service issues really aren't a forum topic. I'm not sure what motivates anyone to post them on IWC's own forumI cannot believe what I read. I am appalled. If not here, where else? Are collectors (customers) not allowed to talk about problems?
Last edited: 2012-10-28T23:12:02
Leon K Wrote in reply to:CEM Wrote in reply to:Sorry to hear this, but service issues really aren't a forum topic. I'm not sure what motivates anyone to post them on IWC's own forumI cannot believe what I read. I am appalled. If not here, where else? Are collectors (customers) not allowed to talk about problems?Agreed. I truly sympathize with the thread starter as I too have been exposed to the dark side of the service experience. Part of IWC's strength has always been in its digital strategy vs. other brands that do not have a strategy at all. That's how the brand has been able to capture and convert so many followers both old and young via its 'netpromoter' tactics and word-of-mouth advocacy in the social sphere. The forum should be a place for clientele to share their true sentiments, both positive and negative. In fact, it increases accountability, since we 'prosumers' are also involved in accessing the value chain. The fault may lie with the courier, the middle man, or IWC. Needless to say, the company and brand offering such a costly service should be fully responsible as the single point of contact for the customer. Quality control should be applied throughout the value chain, even if there are cross-party players involved, instead of engaging in blame culture. Still love the brand though... as nothing is perfect. But more should be done with respect to QC.
Last edited: 2014-02-06T05:40:50
Last edited: 2016-07-01T00:36:19
Bill B. Wrote:Adding to Alan's comment, we are guests in the IWC house. I am sure, if you were at a friends home for a nice dinner and the food was not to your liking, you would not bring up the subject at the dinner table. Your comments,if you felt compelled to speak, would be done in private / off air. The members of this forum cannot solve your concerns, real or not. I understand your frustration, but the best place to resolve the issue is by your personal contact with the company / AD, who can help.
Last edited: 2011-12-22T17:35:00
Alan Ross Wrote:I have had four watches sent to IWC through my AD over the past five years. Each was fixed satisfactorily and the added benefit was they came back looking like new.So, based on my account, IWC has a perfect service record.And that is why service issues are not appropriate on this Forum. Every story is anecdotal. For all the good ones there are some bad ones. And the bad ones get the press.
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