Michael Friedberg Wrote in reply to:Spitfire Wrote:Does anyone know a phone number for Celena? (I don't see any IWC boutiques listed in NY.) Err, Celena is not at a retail location but rather corporate headquarters on Park Avenue in NYC. I found the number with a 2 minute Google search: (212) 891-2460.Good luck.
Spitfire Wrote:Does anyone know a phone number for Celena? (I don't see any IWC boutiques listed in NY.)
gpuma Wrote:I am an owner of a Portuguese and just had the worst Customer "Service" experience I could possibly imagine. I was denied warranty coverage because of a small dent on the lug deriving from simply wearing the watch everyday. The watch had not suffer any significant impact. When I kindly tried to work it out with the representative to find a compromise the representative was very condescending.My Portuguese is my favorite watch of my collection, that's why I wear it every day, but unfortunately I will never buy an IWC again.From such a high level - low volumes company I would expect a completely different approach to customer relations; something much more personal and easy to work with. Instead I had the feeling I was dealing with a Home Depot representative.What a shame...
Last edited: 6 February, 2014 - 05:40
Last edited: 7 March, 2012 - 01:27
gpuma Wrote:exactly the kind of condescending behavior I was talking about. Must be contagious.
Last edited: 9 May, 2014 - 13:14