Proud owner of a mark XII
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seadweller40 Wrote:IWC Schaffhausen will NOT accept watches directly from private individuals.All IWC watch service/repair has to be dealt with through official channels,i.e.IWC authorized dealers.No cost for shipping is necessary if this protocol is followed.Hope this clarifies the issue.kenneth.
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Steve (UK) Wrote:I eventually decided to use Richemont UK Customer Service (RIS) who I found to be very competent and helpful. My emails were always answered promptly which was very reassuring.I picked up the watch a few days ago and so far so good, it looks like new and is keeping good time.
Last edited: 11 December, 2012 - 13:27