2,692 Discussions and CommentsMember since Sept. 20, 2007
Well it certainly does from a first impression point of view.
Having just visited the brand new NYC IWC Boutique, I can tell you that I was most impressed by it's size, stature and elagance.
However, this morning I dropped by for a short visit to the IWC Beverley Hills Boutique with a friend (and soon to be new IWC customer), and note that whilst it in nowhere near the size of the NYC Flagship store - I did learn that it's not the size but the service that matters! Just like in New York, we were met by knowledgible Boutique staff (in this case Anthony Riviera) who made us feel right at home and took the effort to show us the the quality difference between a standard IWC leather strap and the Santoni straps. My friend, and I left the boutique with me knowing he would be back - and would soon be a first time IWC owner. Service, not size made the difference.
Anthony, thanks Sir for the warm welcome and fine service.
2,084 Discussions and CommentsMember since Jan. 7, 2005
Competency and dedication should be the most important achievements in a distribution chain based on flagship stores but it's not necessarily consequent to this formulation.
Good to know IWC does its best to support its customers with cognizant and expert employees.
Having just visited the brand new NYC IWC Boutique, I can tell you that I was most impressed by it's size, stature and elagance.
However, this morning I dropped by for a short visit to the IWC Beverley Hills Boutique with a friend (and soon to be new IWC customer), and note that whilst it in nowhere near the size of the NYC Flagship store - I did learn that it's not the size but the service that matters! Just like in New York, we were met by knowledgible Boutique staff (in this case Anthony Riviera) who made us feel right at home and took the effort to show us the the quality difference between a standard IWC leather strap and the Santoni straps. My friend, and I left the boutique with me knowing he would be back - and would soon be a first time IWC owner. Service, not size made the difference.
Anthony, thanks Sir for the warm welcome and fine service.
Best regards
Mark
Best regards
Mark
Last edited: 16 April, 2013 - 00:36
Bill
Last edited: 23 June, 2012 - 20:15
When will you be back in NL? I still have to see your gorgeous blue dial Portuguese Perpetual! Let's try to arrange a meeting?
Kind regards,
Clemens
Last edited: 30 May, 2012 - 20:59
You should stop in LV on your way home and make the current IWC North America boutique circuit. LOL
Safe Travels home.
Kevin
Only a day and a half in LA but I knew you would find your way to the boutique.
Safe travels!
Last edited: 18 June, 2013 - 19:31
Good to know IWC does its best to support its customers with cognizant and expert employees.
Thanks Mark, safe travel!
Regards,
Roberto
Last edited: 12 June, 2013 - 11:03