Last edited: 1 September, 2013 - 10:42
Last edited: 15 April, 2013 - 10:43
oneredtrim Wrote:'I wonder what happened with most of those wonderful pieces'...Regards,Jeronimo Perhaps what happened with the missing quarter baton would be more topical (especially given that lots with missing furniture have been noted pre the advert being shown/known).
Last edited: 10 April, 2015 - 15:20
Last edited: 15 April, 2013 - 12:48
This is a very ‘special’ occurrence, hence the reason some IWC collectors search for these pieces for their uniqueness. Regarding statistics, what I can tell you is that this is only the third ever recording of wrong applique positioning on a Ref. 5001 in our quality feedback database (and they are all different versions of the 5001).
We will not be able to allow you to keep the dial, as it is against Richemont policy to provide spare parts to customers.The dial can be easily corrected, and therefore will be sent back to head office. In this instance, we have made the decision to replace the watch entirely. The recommended action is to send the watch off for correction, as the excellent thing about a mechanical watch is that it can almost always be repaired not replaced, however given our location in Australia we did not want to impose this wait time on you to be without your watch. Also, in your emails to the IWC website and also in my communication with <omitted> at <omitted> , you had expressed your dissatisfaction with the watch’s imperfection, and therefore keeping the original dial was not considered an option.
Last edited: 27 April, 2013 - 00:42
Last edited: 18 November, 2013 - 19:07
mp3music Wrote:3. Been told that I will get a new replacement watch rather than "repair" So far, told nothing about any compensation for my time wasted, and pretty much been told that I should be thankful for getting a "replacement" rather than "repairing" it for a NEW watch I've bought. Well, I guess this is how watch industry is... May be I expected too much because it was my first watch from "luxury" brand.Just bit dissapointed as IWC could have very easily turned this around by offering or at least show sign of care.. but I guess I expected too much.Now I'm thinking I should have kept it.. But at the same time it probably confused the hell out of me when I'm using it.
Dick L.whichwatch at roadrunner dot com