News & Events
Careers at IWC
Da Vinci Family
Portuguese Sidérale Scafusia
Retail & Service
Where to find us
Service and Support
Product Manuals and Guarantee
Sign Up for the IWC Newsletter
> Top Gun Double ...
Top Gun Double Chrono IW3799
Sept. 5, 2013
3 Discussions and Comments
Member since April 12, 2011
Hi, I'm relatively new to this forum and was wondering if I could get some advice.
I recetly purchased a gently used IW3799 Top Gun Double Chrono which I really like. Its a nice addition to my Big Pilot IW5002.
Shortly after wearing the Top Gun the pusher that operates the split second (i.e. at the 10 location) stopped operating. It didn't make the 'click' like the other pushers and didn't trigger the split second hand.
I took into the IWC Boutique in NYC and they recomend a Full Service. I was wondering if this is a normal procedure vs repairing the pusher?
Also, what I'm experiencing is this a common 'feature' on the double chronos?
Your help/advice would be much appreciated.
Sept. 13, 2013
300 Discussions and Comments
Member since April 22, 2011
Please bear in mind that an online diagnosis can never be more than an expressed opinion...
The most likely scenario, reading your symptoms, is that the pusher @ 10 has been knocked. The problem is not with a malfunctioning pusher but rather with the internal damage done to the split second mechanism, that the pusher acts on, when the shock was received.
These components will have to be repaired/replaced for your watch to function correctly. This is why a complete service is necessary.
Choose a job you love and you will never have to work a day in your life.....Confucius