Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Subject to your Mandatory Statutory Rights under the Australian Consumer Law, if you make a claim under this Service guarantee, (instead of under your Mandatory Statutory Rights, you are responsible for transportation costs, including but not limited to postage, insurance and packing materials. Upon expiration of the guarantee period, any repairs will be subject to a service charge.