IWC Schaffhausen
HOW DOES IT WORK?
This service is dedicated to our customers in Switzerland, offering a unique concierge experience. We invite you to contact our IWC Ambassadors to purchase your new IWC timepiece over the telephone. Our Concierge will also be more than happy to provide you with information regarding prices, as well as purchasing advice.
The service is available in Switzerland through our Concierge Service during the following times:
Monday to Friday 9am - 7pm (CET) and Saturday 9am - 5pm (CET)
To shop now call us at +41 52 235 73 63
Still have questions? Please reach out to our Concierge for more information or send us an email at concierge.europe@iwc.com.
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IWC Schaffhausen offers you different free* delivery options:
- Boutique Pick Up: within 1-2 Business Days**
- Next Day Delivery: Next day early morning delivery if order is placed before 13h30
- Date & Time selection: Morning, afternoon and Evening selection
- Saturday Delivery: Next Saturday if order is placed Friday before 13h30
* Free delivery only for orders with a total amount starting CHF 500
**Saturday and Sunday will not be considered as normal business days with respect to estimated delivery lead times.
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In the case you are not satisfied with your purchase, IWC Schaffhausen offers complimentary return or exchanges service.
Please contact our Client Relations Center to arrange your return or exchange.
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We accept the following payment methods: VISA, Mastercard, American Express, China Union Pay and bank transfer for purchases above CHF 2’000.
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All our products are delivered in signature IWC Schaffhausen packaging.
In addition, you can complement your purchase with a customised message in a signature IWC Schaffhausen greeting card.