In order to ensure your satisfaction, you may return IWC Schaffhausen products delivered in the country or countries listed in Clause 14, in accordance with the return and exchange policy set forth below. Returns of IWC Schaffhausen products that are not in compliance with the conditions and timeframes set forth below may be rejected by IWC Schaffhausen and will be sent back to you.
(a) Return Period
IWC Schaffhausen allows you to return in the country or countries listed in Clause 14, IWC Schaffhausen products purchased though the Client Relations Center within fourteen (14) days from the day you received your product, subject to the further terms and conditions set forth below.
(b) Return Process
Products that have been purchased through the Client Relations Center may only be returned to the IWC Schaffhausen distribution center at the address of the IWC Schaffhausen Returns Department, as provided by the IWC Schaffhausen Client Relations Center. Only products that have been picked up from selected IWC Schaffhausen retail boutiques can be returned to the selected IWC Schaffhausen retail boutiques, in accordance with these Conditions of Sale.
Products that have not been purchased through the Client Relations Center may NOT be returned to the IWC Schaffhausen distribution center.
To return a product to the IWC Schaffhausen distribution center, you must follow the steps mentioned below:
i) Please, call the Client Relations Center (telephone number indicated on the Website) to agree on a pick-up date by our logistics partner. You may be asked at this stage to provide photos of the product for us to make a first assessment of the condition of this product,
ii) You must include in the delivery package with the product, all its accessories, the Service Guide, the Warranty Card and all other documents, in their original box,
iii) Please, seal the delivery package,
iv) On the agreed date, our logistics partner will bring you a pre-paid airway bill and pick-up the sealed delivery package.
You must keep a proof of return shipment, and IWC Schaffhausen accepts no liability in the event that such proof cannot be produced. Only merchandise received by the IWC Schaffhausen distribution center will be eligible for a refund or exchange.
(c) Conditions of Returned Products
IWC Schaffhausen will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.
IWC Schaffhausen products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original IWC Schaffhausen box and delivery package, including all accessories and documents. IWC Schaffhausen will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way. Perfume bottles that have been used or opened cannot be returned.
Personalized products cannot be returned to IWC Schaffhausen for refund or exchange. This includes, without limitation, products that have been engraved.
If you have received free items as part of your order, they must be returned with the products.
Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package.
All returns will be subject to strict Quality Control (QC) by IWC Schaffhausen to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, IWC Schaffhausen will refuse the return, and the products will be sent back to you. If the returned product satisfies Quality Control (QC), IWC Schaffhausen will proceed with the applicable refund or exchange.
Failure to comply with the return process above or the return conditions will entitle IWC Schaffhausen to refuse the returned product and send it back to you, at your own cost.
You may return a product purchased through the Client Relations Center for refund, provided that the return complies with these Conditions of Sale.
Should a product be returned to the IWC Schaffhausen distribution center or a IWC Schaffhausen retail boutique, only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the IWC Schaffhausen Product as a gift (i.e. a “Gift Recipient”) be entitled to receive a refund.
If the return complies with these Conditions of Sale, IWC Schaffhausen will use commercially reasonable efforts to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction, within thirty (30) days after receipt of the returned item by the IWC Schaffhausen distribution center. Except for delivery of an originally defective product (as defined below), initial shipping charges will not be refunded.
You may return a product purchased through the Client Relations Center for exchange with another IWC Schaffhausen product, provided that the return complies with these Conditions of Sale.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the IWC Schaffhausen distribution center or a IWC Schaffhausen retail boutique for exchange with a less expensive product, only the original buyer of the returned product will be entitled to receive a refund of the price difference via the same means of payment as used by the buyer for the initial transaction.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.