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With professional service and proper care, you can ensure a long lifespan for your watch and keep it in perfect condition. Find out more about the different types of service, how to care for your watch, which warranties apply and what benefits the My IWC customer care platform offers.
Send your watch to us
Request a complimentary shipping kit and send your timepiece directly to your local service centre.
Bring your watch to a store
Take your watch to an IWC boutique or authorised retail partner. Click here to find your closest location.
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Our Service Price Calculator gives you an estimate of the expected cost for servicing your timepiece.
Get advice on cleaning your watch, winding it correctly, operating complications, and much more.
How to correctly wind your watch
Using the classic Portugieser Automatic and the sporty Pilot’s Watch Chronograph, Justin Hast explains in episode one of our “How To…” series the correct way to wind your watch and why you should take it off your wrist before doing so.
How to set the portugieser perpetual calendar
The Portugieser Perpetual Calendar is so accurate, it will display the correct date, day, month and year - even leap years - for the next 577 years. And all of the displays can be adjusted through the crown. Learn how to keep your Portugieser Perpetual Calendar running smoothly for centuries.
How to care for your IWC leather watch strap
Proper caring of your leather strap can evolve into a sensuous, tactile experience. In the fifth installment of our “How To…” series, watch enthusiast Justin Hast gives tips on how care for your strap with a little cream, a cloth and common sense.
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