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IWC Customer Service, Support & Maintenance | IWC Schaffhausen header.skiplinktext header.skiplinkmenu








The restoration of an antique watch calls for a wealth of training, expertise and manual dexterity as well as a profound knowledge of and passion for IWC’s heritage and historical timepieces. The experienced watchmakers at IWC headquarters are trained to restore defective parts together with the cases, dials and movements of old or antique watches to their original state.




The actual process of restoring an antique watch is similar to that of a complete service and, depending on the watch model and its condition, may take up to several months. 


The final stage in any restoration is a meticulous check of the watch’s functions and performance in accordance with the original specifications. It will also include a test of the watch’s accuracy and, depending on the model, of the power reserve, both of which are carried out over a period of several days.




As stated in the IWC service warranty, IWC Schaffhausen offers a 24-month guarantee on all restoration work for old and antique watches, including replacement parts. Although modern-day standards of accuracy and water-resistance do not always apply to restored antique watches, historical watches from IWC Schaffhausen are, nevertheless, known and valued for their exemplary precision. 

service scope

IWC keeps track of all watches produced for reference in its record books. Millions of components – some of them minuscule – are carefully organized and kept under optimal conditions in a collection that spans from current models all the way back to the Jones calibres of IWC’s early days.

Service prices




Price indications are merely indicative and subject to change at any time. All prices include VAT.