Like any precision instrument, an IWC watch requires care and attention. A complete service involves a full overhaul of each timepiece. This complex, largely manual, task can last for several hours.
Experienced watchmakers completely dismantle the movement, thoroughly clean and examine each individual part. Worn out components are exchanged.
The watchmaker reassembles the watch from scratch, lubricates critical parts and points and examines it for accuracy. Experienced goldsmiths level deep scratches and remove signs of wear to the case and to metal bracelets by applying a specific grinding procedure. A complex process of final cleaning and refurbishing gives the case and bracelet a new sparkle.
Eventually, every watch will have passed a total of 18 steps in which all functions and visual aspects are reviewed and approved. After a complete service the customer can be certain that their watch is not only showing the correct time, but also that all its functions work properly and that its water-resistance is at the level stated.
IWC’s complete service comes with a 24-month warranty on all replaced parts and work carried out as stated in the IWC service warranty.