Like any precision mechanical instrument, a watch from IWC Schaffhausen needs regular care and maintenance. A complete service involves a full overhaul and is a complex, largely manual task that takes several hours.
An experienced watchmaker completely dismantles the movement and then thoroughly cleans and examines each part. Worn-out components are exchanged.
The watchmaker reassembles the watch from scratch, lubricates critical parts and points and examines it for accuracy. Experienced goldsmiths smooth out deep scratches and use a special grinding process to remove signs of wear from the case and metal bracelet. After final cleaning and refurbishing, the case and bracelet sparkle like new.
By the end of the service, every watch will have passed through a total of 18 steps, during which the watchmaker checks and signs off all the functions and visual aspects. After a complete service, your watch will show the right time, function correctly and have the stated level of water-resistance..
IWC’s complete service comes with a 24-month guarantee on all work and replacement parts as stated in the IWC service warranty.