SERVICE AND REPAIR

 

 

IWC’s declaration of quality is manifested in its trademark “Probus Scafusia” ¬– “Craftsmanship made in Schaffhausen”. It is our firm commitment to the manufacture of precision measuring instruments that retain their value and have a long life expectancy. Our experienced watchmakers service every timepiece with the same painstaking attention to detail and in compliance with strict quality standards. To ensure that your watch continues to function flawlessly for many years to come, we recommend regular servicing: ideally, a maintenance service every two years and a complete service every five years.

 

If your IWC watch needs service, repair, or restoration, we are here to make that process as convenient for you as possible. You can find your closest boutique or authorized retailer with our store locator . Alternatively, you may contact our Concierge for instructions on how to send your watch directly to our service centre. You can find your Concierge number by selecting your country at the bottom of this page


Maintenance Service

A maintenance service comprises eight essential steps. Carried out every two years, it will ensure that your timepiece continues to function correctly and show the correct time.

Understanding the steps

01

Registration. Demagnetization

02

Diagnosis

03

Case dismantling. 

04

Ultrasonic cleaning of case components and metal bracelet.

05

Reassembling of the watch with new seals to assure water resistance.

06

Testing for accuracy according to IWC standards.

07

Testing of water resistance.

08

Final quality control.
MOVEMENT
  • Removal of movement from the case
  • Examination of the movement, including a measurement of the rate and amplitude
  • Demagnetisation of mechanical movements
  • Cleaning and lubrication of escapement and balance
  • Testing/setting of escapement
  • Replacement of battery (for quartz movements)
  • Testing of all functions (basic movement and possibly additional mechanisms such as the chronograph, etc.)
  • Adjustment of movement to comply with IWC Schaffhausen's prescribed tolerances

 

Case, Clasp, & Metal Bracelet
  • Removal of strap or bracelet and complete dismantling of case
  • Cleaning of the dismantled case, metal bracelet and clasp
  • Replacement of all seals and synthetic glasses
  • Reassembly of the case and testing of water-resistance (test 1)
  • Securing movement in case followed by check of all functions
  • Testing of water-resistance (test 2) and a check of the watch’s precision and power reserve lasting several days
  • Assembly and functional/safety check

 

The maintenance service includes a check of the watch's functions and appearance, water-resistance and accuracy, as well as thorough cleaning of the exterior.

 

After a maintenance service, your watch will show the right time, function correctly and have the stated level of water-resistance. If our watchmakers identify a functional defect, a customer care representative will contact the customer to point out the need for a repair. 

 

IWC Schaffhausen’s maintenance service comes with a 12-month guarantee on all work and replacement parts as stated in the IWC service warranty.

Seals and mechanical components are subject to wear and tear and natural aging. We therefore recommend that you have the water-resistance checked by an IWC service centre and a maintenance service carried out approximately every two years. Intervals between individual services vary considerably, depending on how and under what conditions the watch is used.

As stated in the IWC service warranty, IWC Schaffhausen gives a 12-month guarantee on all work carried out and parts replaced during a maintenance service.


Complete Service

A complete service should to be carried out approximately every five years. It involves a full overhaul of the timepiece and is a complex, largely manual task that takes several hours. A specialist completely dismantles the movement, meticulously checks every part and repairs or replaces it, as required.

01

Registration. Demagnetization

02

Diagnosis

03

Dismantling of the case. Removal of the movement.

04

Polishing of the watchcase and bracelet.

05

Ultrasonic cleaning of case components and bracelet. 

06

Reassembly of the case with new seals to assure water resistance.

07

Dismantling of the movement.

08

Ultrasonic cleaning of all movement parts.

09

Examination of movement parts. Replacement of worn out components.

10

Reassembly of the movement from scratch. Lubrication.

11

Adjustment of the movement, of complications and calendar functions.

12

Setting of the hands and the dial

13

Complete reassembly of the timepiece.

14

Testing of accuracy according to IWC standards.

15

Testing of water resistance.

16

Final quality control.

 

 

MOVEMENT
  • Removal of the movement from the case
  • Removal of hands, dial, date and day disc
  • Demagnetisation of mechanical movements
  • Preliminary cleaning and complete dismantling of the movement
  • Repair or replacement of worn/ defective components
  • Thorough cleansing of all parts of the dismantled movement
  • Assembly of the movement with lubrication (oiling and greasing) of the critical points
  • Testing/setting of escapement
  • Replacement of battery (for quartz movements)
  • Testing of all functions (basic movement and possibly additional mechanisms such as the chronograph, etc.)
  • Adjustment of the movement to comply with IWC Schaffhausen's prescribed tolerances
  • Positioning the dial and hands
Case, Clasp, & Metal Bracelet
  • Removal of strap or bracelet and complete dismantling of the case
  • Preliminary cleaning of the dismantled case, bracelet and clasp
  • Polishing and, where necessary, finishing of angles on the case, bracelet and clasp
  • Main cleaning of the dismantled case, bracelet and clasp
  • Replacement of all seals and the synthetic glasses
  • Reassembly of the case and testing of water-resistance (test 1)
  • Securing movement in case followed by check of all functions
  • Testing of water-resistance (test 2) and check of precision and power reserve lasting several days
  • Assembly and functional/safety check of wristband and clasp

 

 

Like any precision mechanical instrument, a watch from IWC Schaffhausen needs regular care and maintenance. A complete service involves a full overhaul and is a complex, largely manual task that takes several hours. 

 

An experienced watchmaker completely dismantles the movement and then thoroughly cleans and examines each part. Worn-out components are exchanged. 

 

The watchmaker reassembles the watch from scratch, lubricates critical parts and points and examines it for accuracy. Experienced goldsmiths smooth out deep scratches and use a special grinding process to remove signs of wear from the case and metal bracelet. After final cleaning and refurbishing, the case and bracelet sparkle like new. 

 

By the end of the service, every watch will have passed through a total of 18 steps, during which the watchmaker checks and signs off all the functions and visual aspects. After a complete service, your watch will show the right time, function correctly and have the stated level of water-resistance..

 

IWC’s complete service comes with a 24-month guarantee on all work and replacement parts as stated in the IWC service warranty.

We recommend that you have a complete service carried out approximately every five years. Intervals between individual services vary considerably, depending on how and under what conditions the watch is used.

As stated in the IWC service warranty, IWC Schaffhausen gives a 24-month guarantee on all work carried out and parts replaced during a complete service.


RESTORATION SERVICE

The restoration of an antique watch calls for a wealth of training, expertise and manual dexterity as well as a profound knowledge of and passion for IWC’s heritage and historical timepieces. The experienced watchmakers at IWC headquarters are trained to restore defective parts together with the cases, dials and movements of old or antique watches to their original state.

Process

The actual process of restoring an antique watch is similar to that of a complete service and, depending on the watch model and its condition, may take up to several months. 

 

The final stage in any restoration is a meticulous check of the watch’s functions and performance in accordance with the original specifications. It will also include a test of the watch’s accuracy and, depending on the model, of the power reserve, both of which are carried out over a period of several days.

 

 

guarantee

As stated in the IWC service warranty, IWC Schaffhausen offers a 24-month guarantee on all restoration work for old and antique watches, including replacement parts. Although modern-day standards of accuracy and water-resistance do not always apply to restored antique watches, historical watches from IWC Schaffhausen are, nevertheless, known and valued for their exemplary precision. 

service scope

IWC keeps track of all watches produced for reference in its record books. Millions of components – some of them minuscule – are carefully organized and kept under optimal conditions in a collection that spans from current models all the way back to the Jones calibres of IWC’s early days.


Service prices

Price indications are merely indicative and subject to change at any time. All prices include VAT. Insured shipping is charged separately.