header.skiplinktext header.skiplinkmenu

IWC Schaffhausen


  • Call IWC

    Monday to Saturday: 10:00am – 7:00pm local time

    +61 0272 309 555
  • Send IWC an E-Mail
    We will reply within 24 hours.
    Send IWC an E-Mail
  • Send IWC a WhatsApp Message

    Do you have a question about a product - your order or our service?
    Contact one of our watch experts on WhatsApp.

    Monday to Saturday : 10:00am - 7:00pm local time

    Send a Message
  • Visit IWC

    Choose the closest IWC boutique and come visit us soon or visit our IWC service centres - we would be delighted to take care of your timepiece.

    Find a Nearest Boutique

    Schedule a visit at the boutique of your choice.

    Book an Appointment
  • Leave your Feedback

    Your feedback is important to us. Share it with us here.

Change location

Search Location
Selected Country
All locations
All locations
Shopping Bag

Shopping Bag

Sign in to IWC



IWC Schaffhausen

IWC Schaffhausen




VivaTech is the world’s rendezvous for startups and leaders to celebrate innovation. It’s a gathering of the world’s brightest minds, talents, and products taking place in Paris on 16–18 May 2019.


Viva Technology offers IWC the occasion to showcase two innovations IWC is launching this year: the Ceratanium innovative new case material and Hero app, an in-boutique messaging app. 

Taking the material innovations one step further: Ceratanium


Since the 1980s, IWC has developed a unique specialisation in the processing of innovative case materials.





Ceratanium® (ceramized titanium) is a material developed by IWC that combines the outstanding advantages of titanium and ceramic in a groundbreaking new material. The base material, a special titanium alloy, is as lightweight and unbreakable as titanium. Its treated surface, however, is just as hard and scratch-resistant as ceramic.


As well as its optimum material properties, what characterises Ceratanium® is its matte black colour. It therefore also fufilled customers’ desire for a completely jet black look watch at the start of the five-year development process. For the first time, Ceratanium® will be used for a pilot’s watch in the new TOP GUN collection and it will also be the first time IWC has used this material for an unlimited watch. In the Pilot’s Watch Double Chronograph TOP GUN Ceratanium (Ref. IW371815), all case components, including accessories such as the chronograph push-buttons or the pin buckle, are made from Ceratanium®. This gives the watch a completely jet black design.

Ceratanium® is a trademark of IWC Schaffhausen, registered in numerous countries throughout the world.

HERO: The experience of our boutiques, online





IWC is partnering with HERO - a cutting edge technology company - to introduce the online world in our retail network, offering a new way for our clients to shop with our client advisors in our boutiques.


Starting in our boutiques in Schaffhausen, Munich, Singapore, New York and Los Angeles, clients visiting IWC online will have the ability to connect and chat with an advisor in the boutique for a highly personal shopping experience. Using the HERO in-store app, advisors are empowered to assist online clients, sharing photos, videos and recommendations and even live-streams that bring to life the beauty of IWC timepieces.


This groundbreaking partnership confirms IWC’s dedication to exceptional service however and wherever our clients are choosing to shop.




Hero was founded in London in 2016 with a mission to make commerce human. It partners with the world’s most respected retail brands to innovate the retail experience. Its technology is used by thousands of boutiques and stores across 16 countries.

Stay one step ahead

Stay tuned and be the first to get updates about IWCxHero


Sign up for the IWC Schaffhausen newsletter here.

IWC Schaffhausen