Discover service flows
Time required: 30 minutes
SERVICE REGISTRATION
Bring your IWC watch to your local IWC Boutique or authorised retail partner. After a pre-liminary assessment of the function and aesthetical condition, your client advisor will propose the suitable service and give you a pre-estimate. If you agree to the pre-estimate on the spot, we will expedite the service. Should additional work be required later we will always contact you for approval.
Time required: 0.5 – 1 days
TRANSFER
Your timepiece is now securely shipped to your local IWC Service Centre. High complication and vintage timepieces must always be sent to the IWC Manufacture in Schaffhausen. Depending on your location and which import regulations apply, the time required for your watch to arrive in Switzerland varies from a few days to a couple of weeks.
Time required: 0.5 – 1 days
RECEIPT & DIAGNOSIS
Once we receive your watch, we register and diagnose it with attention to your description of the condition or special requests. Next, we create a detailed cost estimate. If you already agreed to the pre-estimate, we will proceed with the service without further delay.
Time required: approximately 3 weeks
INTERVENTION
First, your watch is sent to the casing department for dismantling and exterior work, such as cleaning or polishing and replacement of the seals. Second, your watch enters the workshop for service of the movement.
Time required: 1 day
QUALITY CONTROL
After reassembly, we carry out functional checks, measure the rate and accuracy, and test complications and water resistance. Finally, we perform an aesthetical check and make sure the condition of your timepiece meets our standards and any specific requests you made.
Time required: 1 day
RETURN TRANSFER
Your timepiece is now securely shipped back to your IWC Boutique or authorised retail partner.
COLLECTION & PAYMENT
You can choose to be notified via SMS, telephone, or Email as soon as your timepiece is ready. Payment is due upon collection.
DISCLAIMER: ALL TIMES INDICATED ARE STANDARD LEAD TIME ESTIMATES AND MAY VARY DEPENDING ON LOCALITY OR CALIBER COMPLEXITY.