Please contact our Concierge Service to arrange your return or exchange.
The return or exchange of products purchased in our E-Boutique in the USA may be returned to the original place of purchase or to one of our 5 US boutiques as listed below.
Madison Avenue Boutique - New York
Rodeo Drive Boutique - Beverly Hills
South Coast Plaza Boutique - Costa Mesa
Miami Design District - Miami
Bal Harbour Shops - Bal Harbour
Products purchased at an IWC Schaffhausen Boutique or an IWC Schaffhausen authorized retailer will not be accepted at our E-Boutique location.
If your timepiece has been engraved or modified it may not be returned or exchanged.
For more information on the terms, conditions and methods of return and exchange, consult the Conditions of Sale or contact the Concierge Service.