How does it work?


1. Register your service online

2. Send your timepiece with our Service Kit


Receive the Service Kit at home


Easily assemble the shipping box


Use the foam cylinder to place the watch


Send your watch to IWC free of charge

3. View and approve your cost estimate, and track the status of your request online

4. Pay online upon service completion

5. Your timepiece will be shipped back to you free of charge


For more detailed Customer Service information, please refer to our Conditions of Service




New service request






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