IWC E-Customer Service

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We are experiencing technical difficulties with our online service requests. Please contact our concierge directly to care for your timepiece at 1-800-432-9330 or email us at concierge-usa@iwc.com.

How does it work?

1. Register your service online

2. Send your timepiece with our Service Kit

Receive the Service Kit at home

Easily assemble the shipping box

Use the foam cylinder to place the watch

Send your watch to IWC free of charge

3. View and approve your cost estimate, and track the status of your request online

4. Pay online upon service completion

5. Your timepiece will be shipped back to you free of charge

For more detailed Customer Service information, please refer to our Conditions of Service

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