Service

Discover our services

With professional service and proper care, you can ensure a long lifespan for your watch and keep it in perfect condition. Find out more about the different types of service, how to care for your watch, which warranties apply and what benefits the My IWC customer care platform offers.

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Thumbnail image link showing the hands of a man adjusting the watch on his hand

Thumbnail image link showing a watch being carefully examined with the aid of a Loupe monocle

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Types of service

How to arrange a service

REQUEST A SHIPPING KIT

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Send your watch to us

Request a complimentary shipping kit and send your timepiece directly to your local service centre.

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How to videos

Get advice on cleaning your watch, winding it correctly, operating complications, and much more.

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How to care for your Portugieser Perpetual Calendar watch

How to set the portugieser perpetual calendar

The Portugieser Perpetual Calendar is so accurate, it will display the correct date, day, month and year - even leap years - for the next 577 years. And all of the displays can be adjusted through the crown. Learn how to keep your Portugieser Perpetual Calendar running smoothly for centuries.

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Main FAQ categories

Service frequency

How to obtain service

Warranty

Service pricing and process