IWC now offers e-Customer Service

From beginning to end, manage the service of your timepiece online from your home. You can now send your watch directly to our workshops, track the status of your service order and pay by credit card online.






Please contact us directly to answer any questions or enquiries you may have.



Click in the field below to find a service centre authorized to restore, repair or service your watch.


Learn about the different service types available.



Explore videos about the maintenance of your watch.



Find all the information you need about your watch in our user’s manuals.



If you can’t find answers to your questions here, please feel free to contact a member of our service staff.