Please contact our Concierge Service to arrange your return or exchange.
The return or exchange of products purchased in our E-Boutique in the USA must be returned to the original place of purchase. Products purchased at an IWC Schaffhausen Boutique or an IWC Schaffhausen authorized retailer will not be accepted.
If your timepiece has been engraved or modified it may not be returned or exchanged.
For more information on the terms, conditions and methods of return and exchange, consult the Conditions of Sale or contact the Concierge Service.
You can also return your purchase to one of IWC Schaffhausen’s Boutiques. For orders delivered to the USA, you may choose from the following Boutiques:
Madison Avenue Boutique - New York
Rodeo Drive Boutique - Beverly Hills
South Coast Plaza Boutique - Costa Mesa
Miami Design District - Miami
Bal Harbour Shops - Bal Harbour