The Concierge Service offers a selection of free and convenient delivery options in Australia.

• Delivery options depend on your shipping address. Our Ambassadors from the Concierge Service will be able to advise you accordingly.

Saturday and Sunday will not be considered as normal business days with respect to estimated delivery lead times.

Please note that delivery of a personalized services will take up to three business days longer than the usual delivery lead times and IWC Schaffhausen does not deliver to P.O. boxes, military areas or hotels.

For more information, please contact our personal Concierge Service at +61 0272 309 555 or contact via email.

The Swiss E-Boutique only delivers orders within Switzerland. If your delivery address is in Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Spain, Sweden, England or the US, please visit the IWC Schaffhausen E-Boutique in your respective country. 

Please also note that we cannot deliver to P.O. Box addresses.

Please contact our Concierge Service to arrange your return or exchange.

Products purchased at an IWC Schaffhausen Boutique or an IWC Schaffhausen authorized retailer will not be accepted.

If your timepiece has been engraved or modified, it may not be returned or exchanged.

For more information on the terms, conditions and methods of return and exchange, please consult the Conditions of Sale or contact our personal Concierge Service at +61 0272 309 555 or contact via email.

You can pay for your purchase from the IWC Schaffhausen E-Boutique either with VISA, Mastercard, American Express, Paypal or China Union Pay. Please note that we can only offer the option of a bank transfer for purchases of CHF 2’000 or more.

The CVV code (“Card Verification Value”) prevents the misuse of credit cards. It ensures that the person shopping online is in possession of the credit card. If you make a purchase from the IWC Schaffhausen E-Boutique and pay with a credit card, you will be asked to enter the CVV code. You can find this three- or four-digit number on the front or back of your card.

All purchases from an IWC Boutique, in the E-Boutique or at an official IWC Schaffhausen retail partners are sold with an International Limited Warranty. If you place your order from an IWC Schaffhausen E-Boutique, you will receive your warranty card together with the delivery.

All watches come with a 24-month warranty. If you sign up to become a member of My IWC, we will provide a complimentary 6-year extension to our standard 2-year international limited warranty.

All our products are delivered in signature IWC Schaffhausen gift-wrapping at no extra cost. In addition, you can complement your purchase with a personalised message in a signature IWC Schaffhausen greeting card.

In the IWC Schaffhausen E-Boutique, you will always find the complete and most up-to-date range of watches and bracelets at your disposal. Discover our unique gift ideas for those who are particularly important in your life.

An engraving makes each watch an unmistakably unique piece; for example, by having your name or initials engraved. You may also engrave a date on the back of the watch, such as the date of your wedding or the birthday of a loved one. Please note that this service is only available for specific models, and will take up to an additional three business days for delivery in order to accommodate these personalised updates.

With a distinct strap, the appearance of your watch can easily be adapted to suit your taste. Visit our E-Boutique and discover our attractive collection of straps to match your look or underscore your character.

For orders delivered to Switzerland, you can choose from the following Boutiques:

IWC Schaffhausen Boutique - Schaffhausen

IWC Schaffhausen Boutique - Geneva

IWC Schaffhausen Boutique - Zürich Bahnhofstrasse

Our Ambassadors will be more than happy to assist you with any information regarding prices, as well as purchasing advice and finding the exclusive watch of your dreams, or as a gift to the special someone. 

Call the personal Concierge Service at +61 0272 309 555 or contact via email.

The personal Concierge Service is available at the following times:

Monday to Saturday: 10 am - 7 pm (Australia Time)

The best way to shop at the IWC Schaffhausen E-Boutique is to open an account. Once you have registered, you do not need to re-enter your personal information every time. Therefore, you can benefit from a faster checkout.

You can also save your favourite watches in a personal wish list and share it with your family and friends.

If you register for our member newsletter, you will regularly receive the latest information from the world of IWC Schaffhausen.

Your shopping bag

• The products that you have selected remain in your shopping bag for the entire duration of your purchase.
• You can purchase up to five products per session.

Your first purchase

• You can buy all products marked with “Add to bag” (subject to availability).
• Once you have finished your selection, click on “Add to bag”.
• To complete your order, click on “Checkout” and we will guide you step by step through the ordering process.
• You can remove items from your shopping basket at any time by clicking “Delete”.
• To complete your purchase, you must create an account or log into your existing account. You can also use the “Checkout as guest” option.
• Once you have checked the details your order, click on “Confirm and order”.

Your wish list

• If you want to review a product later or share it with your family or friends, add it to your personal wish list.  
• You can create up to 20 wish lists and save them with different names.