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    Customer Services

    Discover more about the world of customer service and decide what type of maintenance your watch requires. On the following pages, we explain how our specialists tackle service and repair.

     

     

     

    Benefit from a 6-year extension to the standard 2-year international limited warranty

     

    For more than 150 years, we have been proudly engineering our mechanical timepieces in the spirit of our founder, F.A. Jones, who combined the best craftsmanship and technology to make pocket watches that last generations. Every IWC watch is carefully assembled by our trained watchmakers, then rigorously inspected and tested to ensure it meets our exacting requirements concerning quality and precision.

     

    Register now and become a member of My IWC and benefit from a 6-year extension to our standard 2-year International Limited Warranty. As a member, you will also receive useful tips on how to care for your watch, and always be the first to get important news from IWC Schaffhausen.
     


     

    More Information

    Register now to become a member of My IWC and benefit from a 6-year extension to the standard 2-year International Limited Warranty.

     

     

    Register here
    More Information
    IWC International Warranty
    International Limited Warranty Extension

    Register your timepiece on My IWC, and receive an offer of a 6-year extension to the standard 2-year International Limited Warranty. As a member, you will also receive useful tips on how to care for your watch, and always be the first to get important news from IWC Schaffhausen.

     

     

    Register here

    Like any precision mechanical instrument, a watch from IWC Schaffhausen needs regular care and maintenance. Learn more about how to take care of your watch here, and grow your knowledge on special complications here.

     

    Do you need to locate a manual? Please look here.

    Like any precision mechanical instrument, a watch from IWC Schaffhausen needs regular care and maintenance. To ensure that your watch receives servicing in line with our prescribed quality standards, we have a team of skilled and qualified watchmakers who bring the same passion and precision to their work as the specialists who produced and assembled the timepiece during manufacture.

     

    Complete service
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    Send your watch for service

     

    If your IWC timepiece is in need of service or repair, your local IWC retailer will gladly assist you in making the process as convenient for you as possible. You can find your closest Boutique or authorised retailer with our store locator. Alternatively, you may contact our Concierge for instructions on how to send your watch directly to your local Service Center. You can find the contact telephone number by selecting your country at the bottom of this page, or submit your enquiry via the Webform to receive a response by email.

     

    Any other questions? Please check our FAQs or contact us for further assistance

     

     


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