DISCOVER THE EXCLUSIVE IWC SCHAFFHAUSEN E-BOUTIQUE SERVICES
Shop around the clock without fixed opening hours, benefit from comprehensive delivery options or personalise your favourite timepiece with a unique engraving or strap: IWC Schaffhausen’s exclusive E-Boutique services are designed to make your online shopping experience convenient, secure and memorable.
DELIVERY
We deliver your purchases from the IWC Schaffhausen E-Boutique conveniently to your home or hotel. Our comprehensive delivery options are tailored to the needs of busy cosmopolitans.
The IWC Schaffhausen E-Boutique offers an extensive selection of free and convenient delivery options.
• Boutique Pick Up: within 1-2 Business Days*
• Standard delivery: delivery within 3-5 business days
• Express delivery: delivery within 1-2 business days
• Urgent delivery: next day if ordered before noon
Please call us should you need to arrange delivery to your hotel.
*Saturday and Sunday will not be considered as normal business days with respect to estimated delivery lead times.
Free delivery only for orders with a total amount starting 500 EUR
The delivery options available in individual cases depend on the delivery address. We will inform you of the expected delivery time after you have entered your address in the checkout.
Please note that delivery of a personalized services will take up to three business days longer than the above delivery lead times.
For more information, please contact our personal Concierge Service at the following telephone numbers below or contact via email.
United Kingdom: +44 2070750733, France: +33 1 58 18 14 98, Germany: +49 89 559 84 210, Italy: +39 02 360 11868, Austria: +43 0800 298 806, Denmark/Finland/Netherlands: +31 207 110 868, Belgium/Luxembourg: +32 42 71 03, Sweden: +46 85 06 92 140 and Spain: +34 914191868
The delivery options available in individual cases depend on the delivery address. We will inform you of the expected delivery time after you have entered your address in the checkout.
Please note that delivery of a personalised services will take up to three business days longer than the above delivery lead times.
For more information, please contact our personal Concierge Service at +41 52 235 73 63 or contact via email.
The Swiss E-Boutique only delivers orders within Switzerland. If your delivery address is in Austria, Belgium, Denmark, Finland, France, Germany, Italy, Luxembourg, Spain, Sweden, England or the US, please visit the IWC Schaffhausen E-Boutique in your respective country.
Please also note that we cannot deliver to P.O. Box addresses.
RETURN & EXCHANGE POLICY
You can try on your purchase from the IWC Schaffhausen E-Boutique in your own home. If you do not like your order, you can return it or exchange it free of charge up to 30 days after the date of purchase.
Please contact our Concierge Service to arrange your return or exchange.
The return or exchange of products purchased in our E-Boutique in Europe must be returned to the original place of purchase. Products purchased at an IWC Schaffhausen Boutique or an IWC Schaffhausen authorized retailer will not be accepted.
If your timepiece has been engraved or modified it may not be returned or exchanged.
For more information on the terms, conditions and methods of return and exchange, consult the Conditions of Sale or contact our Concierge Service.
You can also return your purchase to one of IWC Schaffhausen’s Boutiques. For orders delivered to Europe, you may choose from the following boutiques:
IWC Schaffhausen Boutique - Munich
IWC Schaffhausen Boutique - Paris
IWC Schaffhausen Boutique - London
PAYMENT & GUARANTEE
The IWC Schaffhausen E-Boutique accepts payment by credit card, PayPal or bank transfer. To ensure that your purchase is secure, we process all transactions via a secure server and ask for your CVV code.
You can pay for your purchase from the IWC Schaffhausen E-Boutique either with VISA, Mastercard, American Express, Paypal or China Union Pay. Please note that we can only offer the option of a bank transfer for purchases of 2.000 EUR or more.
The CVV code (“Card Verification Value”) prevents the misuse of credit cards. It ensures that the person shopping online is in possession of the credit card. If you make a purchase from the IWC Schaffhausen E-Boutique and pay with a credit card, you will be asked to enter the CVV code. You can find this three- or four-digit number on the front or back of your card.
All purchases from an IWC Boutique, in the E-Boutique or at an official IWC Schaffhausen retail partners are sold with an International Limited Warranty. If you place your order from an IWC Schaffhausen E-Boutique, you will receive your warranty card together with the delivery.
All watches come with a 24-month warranty. If you sign up to become a member of My IWC, we will provide a complimentary 6-year extension to our standard 2-year international limited warranty.
IWC Schaffhausen UK is pleased to offer you different options to finance your new IWC watch. Our financing solutions are offered in collaboration with finance-partner V12 and allow you to spread out the payment of your watch interest-free on 6, 12 or 24 months IWC Schaffhausen acts as a credit broker offering credit products exclusively from V12 Retail Finance. IWC Schaffhausen is a trading name of Richemont UK Limited. Richemont UK Limited is the broker and not the lender and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Richemont UK Limited is an appointed representative of Watchfinder.co.uk Limited which is authorised and regulated by the Financial Conduct Authority. Richemont UK Limited FCA registration number is 912857. Watchfinder.co.uk Limited FCA registration number is 671038. Credit provided subject to status. Credit available to those 18 years old and over. Minimum spend applies. Not all products offered by Secure Trust Bank PLC are regulated by the Financial Conduct Authority. V12 Retail Finance Limited Registered in England and Wales 4585692. Registered office: V12 Retail Finance Limited Yorke House, Arleston Way, Solihull, B90 4LH. Authorised and regulated by the Financial Conduct Authority. V12 Retail Finance Limited’s FCA reference number is 679653.
Simply select “apply for financing” on the top of the product page of your favourite IWC timepiece to start the application process.
Please contact us at concierge.europe@iwc.com if you are dissatisfied with your product or our service. We will endeavour to revert as soon as possible. If you are dissatisfied with our response and your agreement is regulated by the Financial Conduct Authority, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge, but you must do so within six months of the date of the final response or 8 week holding letter. Further information and contact details can be found on www.financial-ombudsman.org.uk.
GIFTS
Would you like to make someone special an exclusive gift? We will help you find the ideal gift in the IWC Schaffhausen E-Boutique and deliver it to the recipient beautifully packaged with a personal message from you.
All our products are delivered in signature IWC Schaffhausen gift-wrapping at no extra cost. In addition, you can complement your purchase with a personalised message in a signature IWC Schaffhausen greeting card.
In the IWC Schaffhausen E-Boutique, you will always find the complete and most up-to-date range of watches and bracelets at your disposal. Discover our unique gift ideas for those who are particularly important in your life.
PERSONALISATION
Would you like to buy a new watch for yourself or get someone special an exclusive and personalised gift? With an individualised engraving or a bracelet to match your look, you can add a personal touch to your IWC timepiece.
An engraving makes each watch an unmistakably unique piece; for example, by having your name or initials engraved. You may also engrave a date on the back of the watch, such as the date of your wedding or the birthday of a loved one. Please note that this service is only available for specific models, and will take up to an additional three business days for delivery in order to accommodate these personalised updates.
With a distinct strap, the appearance of your watch can easily be adapted to suit your taste. Visit our E-Boutique and discover our attractive collection of straps to match your look or underscore your character.
CLICK & COLLECT IN BOUTIQUE
Place your order at the E-Boutique and conveniently pick it up at an IWC Boutique of your choice.
For orders delivered to Europe, you can choose from the following Boutiques:
IWC Schaffhausen Boutique - Munich
IWC Schaffhausen Boutique - Paris
IWC Schaffhausen Boutique - London
YOUR PERSONAL CONCIERGE
Exclusively in Europe, the personal Concierge Service of IWC Schaffhausen is at your disposal.
For our customers in Europe we offer an exclusive personal Concierge Service. If you place your order by telephone, the concierge will give you comprehensive advice and help you find the watch that suits you best. Our Concierge will also be more than happy to assist you with any information regarding prices, as well as purchasing advice and finding the exclusive watch of your dreams.
The personal Concierge Service is only available in Europe and at the following times:
Monday to Friday: 9 am - 7 pm (CET)
Saturday: 9 am - 5 pm (CET)
To purchase or reserve a specific watch or accessory, please call:
United Kingdom: +44 2070750733, France: +33 1 58 18 14 98, Germany: +49 89 559 84 210, Italy: +39 02 360 11868, Austria: +43 0800 298 806, Denmark/Finland/Netherlands: +31 207 110 868, Belgium/Luxembourg: +32 42 71 03, Sweden: +46 85 06 92 140 and Spain: +34 914191868
Do you have any questions? Call the personal Concierge Service or contact via email.
SHOPPING AT THE E-BOUTIQUE
The IWC Schaffhausen E-Boutique is available around the clock. We make sure that your shopping experience is convenient, safe and memorable.
The best way to shop at the IWC Schaffhausen E-Boutique is to open an account. Once you have registered, you do not need to re-enter your personal information every time. Therefore, you can benefit from a faster checkout.
You can also save your favourite watches in a personal wish list and share it with your family and friends.
If you register for our member newsletter, you will regularly receive the latest information from the world of IWC Schaffhausen.
Your shopping bag
• The products that you have selected remain in your shopping bag for the entire duration of your purchase.
• You can purchase up to five products per session.
Your first purchase
• You can buy all products marked with “Add to bag” (subject to availability).
• Once you have finished your selection, click on “Add to bag”.
• To complete your order, click on “Checkout” and we will guide you step by step through the ordering process.
• You can remove items from your shopping basket at any time by clicking “Delete”.
• To complete your purchase, you must create an account or log into your existing account. You can also use the “Checkout as guest” option.
• Once you have checked the details your order, click on “Confirm and order”.
Your wish list
• If you want to review a product later or share it with your family or friends, add it to your personal wish list.
• You can create up to 20 wish lists and save them with different names.