IWC Schaffhausen
IWC e-Boutique Hong Kong
Benefit from comprehensive delivery options or personalise your favourite timepiece with a unique engraving or strap: IWC Schaffhausen’s exclusive E-Boutique services are designed to make your online shopping experience convenient, secure and memorable.
DELIVERY
We deliver your purchases from the IWC Schaffhausen E-Boutique conveniently to your home. Our comprehensive delivery options are tailored to the needs of busy cosmopolitans.
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The IWC Schaffhausen E-Boutique offers an extensive selection of free and convenient delivery options.
- Boutique Pick Up: within 1-2 Business Days*
- Same Day Delivery: Same day delivery if order is placed before 12h30* on Business Day*
- Date & Time selection: Morning, afternoon and Evening selection
*Saturday and Sunday will not be considered as normal business days with respect to estimated delivery lead times.
You may also choose to pick up your order from the following IWC Schaffhausen’s Boutique in Hong Kong.
IWC Schaffhausen Boutique - HAUS
Location: 38-40 Queens Road Central, Central & Western District, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - 1881 Heritage
Location: 2A Canton Road, Shops G12-G13, G/F, 1881 Heritage, Tsim Sha Tsui, Kowloon, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - IFC BTQ
Location: 8 Finance Street, Shop 1003A, Level 1, International Finance Centre Mall, Central, Hong Kong Island, Hong Kong SAR
China, HK
IWC Schaffhausen Boutique - Ocean Terminal BTQ
Location: Canton Road, Shop 210, 2/F, Ocean Terminal, Tsim Sha Tsui, Kowloon, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - Pacific Place BTQ
Location: 88 Queensway, Shop 243, Level 2, Pacific Place Mall, Admiralty, Hong Kong Island, Hong Kong SAR China, HK
Free delivery only for orders with a total amount starting HKD4,500.
The delivery options available in individual cases depend on the delivery address. We will inform you of the expected delivery time after you have entered your address in the checkout.
Please note that delivery of a personalized services will take up to three business days longer than the above delivery lead times.
For more information, please contact our personal Concierge Service at +852 8200 3001 or contact via email.
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The Hong Kong e-Boutique offers delivery only to countries listed in the Terms and Conditions of Sale. If you have a shipping address outside of Hong Kong, we invite you to visit the websites for those countries.
Please note that IWC Schaffhausen does not deliver to P.O. boxes or hotels.
Return & Exchange policy
You can try on your purchase from the IWC Schaffhausen E-Boutique in your own home. If you do not like your order, you can return it or exchange it free of charge up to 14 days after the date of purchase.
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Please contact our Concierge Service to arrange your return or exchange.
The return or exchange of products purchased in our E-Boutique in Hong Kong must be returned to the original place of purchase. Products purchased at an IWC Schaffhausen Boutique or an IWC Schaffhausen authorized retailer will not be accepted.
If your timepiece has been engraved or modified it may not be returned or exchanged.
For more information on the terms, conditions and methods of return and exchange, consult the Conditions of Sale or contact our Concierge Service.
Payment & Guarantee
The IWC Schaffhausen E-Boutique accepts payment by credit cards or bank transfer. To ensure that your purchase is secure, we process all transactions via a secure server and ask for your CVV code.
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You can pay for your purchase from the IWC Schaffhausen E-Boutique either with VISA, Mastercard, American Express, JCB, China Union Pay, PayPal, WeChat Pay or Ali Pay. Please note that we can only offer the option of a bank transfer for purchases of HKD 20’000 or more.
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The CVV code (“Card Verification Value”) prevents the misuse of credit cards. It ensures that the person shopping online is in possession of the credit card. If you make a purchase from the IWC Schaffhausen E-Boutique and pay with a credit card, you will be asked to enter the CVV code. You can find this three- or four-digit number on the front or back of your card.
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All purchases from an IWC Boutique, in the E-Boutique or at an official IWC Schaffhausen retail partners are sold with an International Limited Warranty. If you place your order from an IWC Schaffhausen E-Boutique, you will receive your warranty card together with the delivery.
All watches come with a 24-month warranty. If you sign up to become a member of My IWC, we will provide a complimentary 6-year extension to our standard 2-year international limited warranty.
Gifts
Would you like to make someone special an exclusive gift? We will help you find the ideal gift in the IWC Schaffhausen E-Boutique and deliver it to the recipient beautifully packaged with a personal message from you.
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All our products are delivered in signature IWC Schaffhausen gift-wrapping at no extra cost. In addition, you can complement your purchase with a personalised message in a signature IWC Schaffhausen greeting card.
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In the IWC Schaffhausen E-Boutique, you will always find the complete and most up-to-date range of watches and bracelets at your disposal. Discover our unique gift ideas for those who are particularly important in your life.
Personalisation
Would you like to buy a new watch for yourself or get someone special an exclusive and personalised gift? With an individualised engraving or a bracelet to match your look, you can add a personal touch to your IWC timepiece.
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An engraving makes each watch an unmistakably unique piece; for example, by having your name or initials engraved. You may also engrave a date on the back of the watch, such as the date of your wedding or the birthday of a loved one. Please note that this service is only available for specific models, and will take up to an additional three business days for delivery in order to accommodate these personalised updates.
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With a distinct strap, the appearance of your watch can easily be adapted to suit your taste. Visit our E-Boutique and discover our attractive collection of straps to match your look or underscore your character.
Click & Collect in Boutique
Place your order at the E-Boutique and conveniently pick it up at our IWC Boutique.
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For orders delivered to Hong Kong, you can choose from the following Boutiques:
IWC Schaffhausen Boutique - HAUS
Location: 38-40 Queens Road Central, Central & Western District, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - 1881 Heritage
Location: 2A Canton Road, Shops G12-G13, G/F, 1881 Heritage, Tsim Sha Tsui, Kowloon, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - IFC BTQ
Location: 8 Finance Street, Shop 1003A, Level 1, International Finance Centre Mall, Central, Hong Kong Island, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - Ocean Terminal BTQ
Location: Canton Road, Shop 210, 2/F, Ocean Terminal, Tsim Sha Tsui, Kowloon, Hong Kong SAR China, HK
IWC Schaffhausen Boutique - Pacific Place BTQ
Location: 88 Queensway, Shop 243, Level 2, Pacific Place Mall, Admiralty, Hong Kong Island, Hong Kong SAR China, HK
Your personal concierge
Exclusively in Hong Kong, the personal Concierge Service of IWC Schaffhausen is at your disposal.
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For our customers in Hong Kong we offer an exclusive personal Concierge Service. If you place your order by telephone, the concierge will give you comprehensive advice and help you find the watch that suits you best. Our Concierge will also be more than happy to assist you with any information regarding prices, as well as purchasing advice and finding the exclusive watch of your dreams.
The personal Concierge Service is only available in Hong Kong and at the following times:
Monday to Saturday: 10 am - 7 pm (Hong Kong Time)
To purchase or reserve a specific watch or accessory, please call +852 8200 3001.
Do you have any questions? Call the personal Concierge Service or contact via email.