IWC Schaffhausen
IWC Singapore distance sales from retail boutiques
Conditions of sale
Last updated: 19th June 2020
The following terms and conditions and any other related rules that are adopted by IWC and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Richemont Luxury (Singapore) Pte. Ltd., 501 Orchard Road, #12-01 Wheelock Place, Singapore 238880 (“IWC”, or referred to herein as “us”, “our” or “we”) by e-mail or phone at a distance or at an event outside of the IWC boutique via the relevant retail boutique of IWC (together the “IWC Boutique”).
These Conditions of Sale are applicable to any order placed through the IWC Boutique. If you refuse to accept these Conditions of Sale, you will not be able to order any IWC products from the IWC Boutique. Sales concluded in person through physical points of sale (such as our retail boutiques) or third parties (such as authorized retailers) are not subject to these Conditions of Sale.
In addition, our information collection practices and the ways in which we may use and protect that information, are further set out in our Privacy Policy. Persons wishing to use the IWC Boutique will also be deemed, by virtue of such use, to have agreed to be bound by the Privacy Policy, which are incorporated into these Conditions of Sale by reference (and are available here: Privacy Policy).
The Conditions of Sale and Privacy Policy may be updated at any time by us without notice.
Only individuals (and not legal entities) who (a) have legal capacity to enter into contracts and (b) have a shipping address in the country or countries listed in Clause 12 may order products through the IWC Boutique. If you are under the age whereby you have full legal capacity to lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale.
By placing an order through the IWC Boutique, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute IWC products or purchase IWC products for commercial purposes or any other commercial benefit.
Quantity limits may apply in relation to certain products. IWC further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products.
In order to place an order, the IWC Sales Associate will discuss the process with you over the telephone or by e-mail.
Notwithstanding anything to the contrary provided for herein, IWC reserves the right to refuse, cancel and terminate orders at any moment in time. For example, IWC may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if IWC suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale or the policies incorporated herein by reference.
All prices quoted by the IWC Boutique are in Singapore Dollars.
IWC reserves the right to modify prices and delivery costs at any time without prior notice. The price of a product and delivery costs quoted by the IWC Boutique, at the time IWC provides you with a Confirmation of Order, will be honoured by IWC.
Actual shipping costs and applicable taxes, if any, will be reflected on your payment page before you are asked to confirm and place your order and will also be reflected in the Confirmation of Order. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.
Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.
We accept the methods of payment offered through the IWC Boutique.
Where we offer you the ability to prepay for your products, either as a full prepayment or a partial prepayment, the prepayment will be taken immediately following the placement of your order. Where we offer partial prepayment as an advance payment method then, due to the nature of the products, the partial prepayment will represent a minimum of 30% of the retail cost of the product. We will reserve your product for a maximum of three (3) months from the date of payment, or for any such longer period that may be communicated to you for special cases (including but not limited to personalized, bespoke, unique or limited edition products etc.), after which we reserve the right to sell the reserved product. Prepayments (in whole or in part) are non-refundable. However, prepayments shall not impact any of your legal rights under these Conditions of Sale. If we cannot meet our shipping and/or delivery obligations set out below, we will notify you via e-mail and we will refund the prepayment without undue delay.
When paying by payment link, you will need to enter your payment details on the appropriate form. In the case of an order placed by telephone, you will need to communicate to the IWC Boutique your credit/debit card number and your three or four digit security code that is printed on the back or the front of your card (CVV2/CVC2/CID).
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to IWC, you will need to contact your card issuer directly to solve this problem.
In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is shipped to the shipping address you have provided to IWC, at which point in time you will be sent a Confirmation of Order and your credit card will be charged the applicable purchase price. By submitting an offer to purchase IWC products through the IWC Boutique, you expressly authorize IWC to perform security checks, where IWC deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
In the case of an order being placed through the IWC Boutique, the IWC Sales Associate will verbally ask you to confirm the details of your order.
Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order and your payment (“Acknowledgement of Order”). This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgment of Order, IWC will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.
These Conditions of Sale will be provided to you with the Acknowledgment of Order. Please carefully review these Conditions of Sale upon receipt.
Upon shipment of your order, following completion by IWC of its anti-fraud, security and related legal checks, IWC will send you in writing (by email or otherwise) a written confirmation (“Confirmation of Order”). The written Confirmation of Order constitutes the acceptance of your order by IWC and indicates the existence of a binding sales contract.
The Acknowledgment of Order and Confirmation of Order that are sent to you are deemed to be received when you are able to access them.
The Acknowledgment of Order, Confirmation of Order and any automatic recording systems used by the IWC Boutique will be proof of a binding agreement between you and IWC.
Engraving or embossing may be available on a selection of products. If you wish to have your product engraved or embossed, please provide the details to the IWC Boutique.
IWC reserves the right to withhold or refuse acceptance of any order for personalized products, or with a message card, that contains language that is objectionable, unlawful or contrary to IWC policies.
Personalized products cannot be returned to IWC for refund or exchange.
We only accept orders for delivery to addresses in Singapore. Please note that IWC does not ship to military or certain restricted areas, PO boxes, or hotels.
Boutique pick-up may be offered, free of charge, to certain locations. Please refer to the IWC Boutique for more information. IWC will inform you by email or by telephone when the product is ready for pick-up at the boutique.
If you order several products, IWC will ship the order only once all products are available (no partial shipments).
We will use commercially reasonable endeavours to deliver the products, or to ensure the delivery by our third party shipping provider, on the estimated delivery date mentioned in your order.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. Please note that it is always subject to receiving your full payment.
We will require a handwritten or electronic signature by you, or an adult acting on your behalf, to confirm the delivery of each IWC product, at which point responsibility for your purchased goods passes to you.
When ordering products through the IWC Boutique, you will receive, as the buyer, an invoice that will be sent to you in writing (to your email address as a .pdf attachment or otherwise). You may also at any time later request an invoice by calling the IWC Boutique. IWC may request that you provide proper identification as a condition to comply with such request.
In order to ensure your satisfaction, you may return IWC products in accordance with the return and exchange policy set forth below. Returns of IWC products that are not in compliance with the conditions and timeframes set forth below may be rejected by IWC and will be sent back to you.
IWC does not offer a return or exchange program unless the product is defective, in which case please consult your rights in the Manufacturer’s Guarantee section below.
IWC is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the IWC International Guarantee. If you wish to repair a product covered by the IWC International Guarantee, please refer to the IWC International Guarantee, and call our IWC Boutique for more information.
If you receive a product that is covered by the IWC International Guarantee and seems to have defects originally caused by IWC (originally defective), please return it to IWC in accordance with the return process above.
In your capacity as consumer, you may have legal rights under Singapore law governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale.
For any repair inquiries relating to a product ordered online, please contact our IWC Boutique.
While IWC endeavours to verify the accuracy of any information it provides, in advertisements or catalogues or as provided by the IWC Boutique, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. IWC does not confirm the price of a IWC product until an Order Confirmation has been issued by IWC, indicating the existence of a binding sales contract.
Information and complaints. In case of any inquiry or complaint please contact our IWC Boutique on the telephone number and email address provided.
Entire Agreement. The Conditions of Sale, including policies incorporated herein (e.g., Privacy Policy) constitute the entire agreement between you and IWC regarding your purchase of IWC products through the IWC Boutique, and supersede any prior conditions of sale.
Severability. In the event that any provision of the Conditions of Sale shall be determined to be partially void or unenforceable by any court having jurisdiction and for any reason whatsoever, it shall be void or unenforceable to that extent only and no further and the validity and enforceability of any of the other provisions of the Conditions of Sale shall not be affected.
These Conditions of Sale shall be governed by and construed in accordance with the laws of Singapore.
The courts of Singapore shall have exclusive jurisdiction over any disputes arising out of or in connection with these Conditions of Sale.
Without any restriction to bring proceedings before a court, you and IWC will first make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any breach thereof.