Complete service

1. Diagnosis

An IWC diagnosis watchmaker assesses the technical functionality of the movement and any complications and checks the aesthetical conditions of the case and bracelet. Based on this thorough inspection, we determine the appropriate service and replacement parts needed to restore and guarantee the optimal function and appearance of your timepiece.

2. Case refurbishment

After extracting the movement, we dismantle the case and clean all parts in an ultrasonic bath. Our Complete Service also includes polishing the case and metal bracelet. Significant irregularities or deep traces of wear may be removed using laser welding. As we reassemble the case, we systematically replace all seals and gaskets to ensure the stated water resistance.

3. Movement overhaul

We disassemble the movement and clean each part to remove microscopic dust particles and oil residue. The watchmaker then carefully inspects the condition of each component and replaces any wearing part that no longer meets our standards. After reassembling and fine-tuning the mechanism, we lubricate all pivot points and bearings to reduce friction and wear.

4. Reassembly

After overhauling and reassembling the movement, the dial and the hands are mounted onto the movement. We then carefully refit the mechanism into the refurbished case. Finally, our watchmaker performs any necessary adjustments before securely fastening the case back and hermetically sealing the case against the entry of dust particles or humidity.

5. Quality control

The last step is our comprehensive final quality check. The functional tests performed include checking the power reserve and measuring the rate and accuracy for 12 hours. We also control air pressure and water resistance and perform an aesthetical check. Our 2-year service warranty covers all workmanship and replacement parts.

Send your watch to us 

Request a complimentary shipping kit and send your timepiece directly to your local service centre.

Calculate your service price

Our service price calculator gives you an estimate of the expected cost for servicing your timepiece.

Bring your watch to a store

Take your watch to an IWC boutique or authorised retail partner. Click here to find your closest location.