Shipping Guidelines

DEAR VALUED CUSTOMER,

Thank you for entrusting us with your IWC watch.

Following your online service request, we are pleased to provide you with your service shipping kit. Kindly follow the instructions below to ensure the safe delivery of your timepiece. You will be notified once your timepiece is received at our workshop.

Step-by-step diagram illustrating how to cut, fold, and assemble a package from a flat sheet.

Open the envelope containing the cardboard shipping box and the padding material. Cut open the plastic wrapping of the padding material. The prepared cardboard can be extended into a shipping box with one easy motion.

Step-by-step diagram illustrating how to secure the IWC watch within the protective packaging for shipping

Within a few minutes the padding foam inflates to a cubic shape on its own. Take out the cylinder center of the cube and strap your watch around it. Replace the cylinder with your strapped watch into the cube and into the shipping box.

Step-by-step diagram illustrating how to place the packaged IWC watch into the shipping box and the provided envelope

Close the cardboard box with the adhesive strip and place the box into the shipping bag. Affix the shipping label of the carrier onto the bag. Please include a copy of either your warranty card or receipt of purchase together with your signed Service Request form.

Important

To complete the registration of your service order, the enclosed Service Request form must be included in the service shipping kit with your watch at sending.

Please note that the shipment of your product must be done from within the country where you received the Shipping Kit.

For security reasons, please do not write IWC on the packaging.

For any questions, please contact our IWC Concierge either by phone at +61 0272 309 555 or via e-mail at info_aus@iwc.com.