Shipping Guidelines

DEAR VALUED CUSTOMER,

Thank you for entrusting us with your IWC timepiece.

Following your online service request, we are pleased to provide you with your service shipping kit. Kindly follow the instructions below to ensure the safe delivery of your timepiece. You will be notified once your timepiece is received at our workshop.

Step-by-step diagram illustrating how to cut, fold, and assemble a package from a flat sheet.

Open the envelope containing the cardboard shipping box and the padding material. Cut open the plastic wrapping of the padding material. The prepared cardboard can be extended into a shipping box with one easy motion.

Step-by-step diagram illustrating how to secure the IWC watch within the protective packaging for shipping

Within a few minutes the padding foam inflates to a cubic shape on its own. Take out the cylinder center of the cube and strap your watch around it. Replace the cylinder with your strapped watch into the cube and into the shipping box.

Step-by-step diagram illustrating how to place the packaged IWC watch into the shipping box and the provided envelope

Close the cardboard box with the adhesive strip and place the box into the shipping bag. Affix the shipping label of the carrier onto the bag. Please include a copy of either your warranty card or receipt of purchase together with your signed Service Request form.

Important

To complete the registration of your service order, the enclosed Service Request form must be signed and included in the service shipping kit with your watch at sending.

For shipping you can use the attached prepaid label from DHL. To schedule your collection, please go to: https://mydhl.express.dhl

Alternatively, you can drop your parcel for sending at your local DHL drop-off point.

For security reasons, please do not write IWC on the packaging.

For any questions, please contact our IWC Concierge via email at concierge.europe@iwc.com.