Upon receipt of your product, IWC Schaffhausen will check whether it complies with these Conditions of Service, will proceed to its diagnosis to identify the necessary Service in accordance with your Service Request Form and will send you a corresponding cost estimate (the “Cost Estimate”). You will be able to review and validate the Cost Estimate corresponding to the Service of your IWC Schaffhausen product.
All Prices for the Services shown on the IWC Schaffhausen Customer Service Policy are in Australian Dollars including GST.
While IWC Schaffhausen endeavours to verify the accuracy of any information it provides on its website, in advertisements or catalogues or Customer Service Policy or by the Client Relations Center, to the extent permitted by law, it makes no guarantees, whether express or implied, in relation to the accuracy, reliability and completeness of such information. IWC Schaffhausen does not confirm the price of the Services until a Cost Estimate has been issued by IWC Schaffhausen.
While every effort will be made to ensure that the descriptions, photographs or graphical representations relating to the Services detailed on IWC Schaffhausen website and Customer Service Policy are as accurate as possible, to the extent permitted by law, IWC Schaffhausen does not warrant that such materials or other content are error-free, whether as a result of inaccuracy, omission, obsolescence or otherwise.
You should carefully check all details of the Cost Estimate and these Conditions of Service before placing your Service Order.
This Cost Estimate will be valid for the period set out in the Cost Estimate, after which it will automatically become null and void if you do not accept it within that time period and you will be deemed to have not accepted the Cost Estimate.
You will be invited to confirm by email, phone via the Client Relations Center or postal mail, as the case may be, that you accept the recommended interventions and/or spare parts necessary for the proper functioning of your product as well as some optional interventions (if applicable) set out in the Cost Estimate.
Once you have received and reviewed the Cost Estimate, you are required to formally accept the Services listed in the Cost Estimate in order for IWC Schaffhausen to proceed with your Service Order. As part of such acceptance, you confirm that you authorize IWC Schaffhausen to immediately proceed with any repair Service requested. To place and validate your Service Order, you will need to send us an email (or a mail or contact the Client Relations Center) indicating the Service interventions that you wish to order and the corresponding total amount.
By approving the Cost Estimate, you accept that IWC Schaffhausen performs the interventions corresponding to the requested Services and acknowledge the existence of a binding contract obligating you to pay the amount due for said Services.
If you do not accept the Cost Estimate or these Conditions of Service, or if we do not hear from you on the Cost Estimate within 2 months, IWC Schaffhausen will not perform any repair Service and will send back the product unrepaired to the shipping address you provided on the Service Request Form.
Notwithstanding anything to the contrary provided for herein, IWC Schaffhausen reserves the right to refuse, cancel and terminate orders at any moment in time for legitimate grounds. For example, IWC Schaffhausen may refuse, terminate or cancel your Service Order if there is an on-going dispute concerning payment of a prior order or if IWC Schaffhausen suspects that you have violated these Conditions of Service.
If, for technical reasons, IWC Schaffhausen determines before proceeding with the Service that the cost of the repair will exceed the price of the estimate you validated, we will send you a new Cost Estimate for your approval or rejection. The process for acceptance of the revised Cost Estimate will be as per the original Cost Estimate.