What shipping methods are available? What are your shipping fees?
We offer three methods of delivery:
Standard: 5-7 business days*
Express: 2 business days*
Urgent: next business day **
Please note, we continue to offer complimentary delivery for Standard Shipping. However, you may experience delays in your shipment.
*All order delivery date estimations are subject to stock availability.
**Saturday and U.S. federal holidays will not be considered as a regular business day with respect to estimated delivery lead time.
You may also choose to pick-up your purchase in one of our selected Boutiques, which can be chosen during the checkout. In this case, you will be notified by email when your order is ready for collection.
Can I have my order delivered to a collection point or PO Box address?
We do not ship to certain addresses, such as military, certain restricted areas, pick-up points or PO boxes.
May I pick up my order at one of your Boutiques?
Boutique pick-up is offered at the following locations:
IWC Schaffhausen Boutique - Bal Harbour
IWC Schaffhausen Boutique - Costa Mesa
IWC Schaffhausen Boutique - Miami
IWC Schaffhausen Boutique - Beverly Hills
IWC Schaffhausen Boutique - New York
To find the Boutique nearest you please click here.
Can I track the status of my e-commerce order?
Once your web or phone order is shipped, you will automatically receive a tracking number via email.
Do you offer same-day delivery service for online purchases?
No, same day delivery is not offered at this time. Please refer to our conditions of sale or more information on delivery options.
Can I send my order as a gift?
Yes, all our products are shipped beautifully wrapped, and may include a gift message of your choosing.
Is my package insured and do I need to sign for my order?
Yes, your package is insured during transit until arrival at your designated delivery address. A signature is required upon receipt.
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