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IWC Schaffhausen

CONTACT US

  • Call IWC

    Monday to Friday: 9:00am – 7:00pm

    Saturday: 9:00am – 5:00pm

    +33 1 58 18 14 98
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    We will reply within 24 hours.
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    Do you have a question about a product - your order or our service?
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    Monday to Friday : 9:00am – 7:00pm
    Saturday : 9:00am – 5:00pm

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IWC Schaffhausen

IWC Schaffhausen

 

 

 

SHIPPING GUIDELINES

DEAR VALUED CUSTOMER,

Thank you for entrusting us with your IWC timepiece. Following your online service request, we are pleased to provide you with your service shipping kit. Kindly follow the instructions below to ensure the safe delivery of your timepiece. You will be notified once your timepiece is receiced at our workshop. 

IMPORTANT

— To complete the registration of your service order, the enclosed Service Request form must be included in the service shipping kit with your watch at sending.

 

— For shipping you can use the attached prepaid label from DHL Express*. To schedule your collection, please go to: https://mydhl.express.dhl.

Alternatively, you can drop your parcel for sending at your local DHL drop-off point.

 

— For security reasons, please do not write IWC on the packaging.

 

— For any questions, please contact our IWC Concierge via e-mail concierge.europe@iwc.com or via phone available for the countries below at:

 

Switzerland: +41 52 235 73 63

France/Luxembourg: +33 1 58 18 14 98

Belgium: +32 42 71 03 10

Spain: +34 914191868

UK: +44 207 075 07 3

Germany: +49 89 559 84 210

Austria: 0800 298 806

Italy: +39 02 360 11868

Sweden: +46 85 06 92 140

Russia: +7 495 937 9030


IWC Schaffhausen logo

IWC Schaffhausen