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IWC Schaffhausen

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IWC Schaffhausen

IWC Schaffhausen

 

 

 

SHIPPING GUIDELINES

DEAR VALUED CUSTOMER,

Thank you for entrusting us with your IWC timepiece. Following your online service request, we are pleased to provide you with your service shipping kit. Kindly follow the instructions below to ensure the safe delivery of your timepiece. You will be notified once your timepiece is receiced at our workshop. 

IMPORTANT

– To complete the registration of your service order, the enclosed Service Request form must be included in the service shipping kit with your watch at sending.

– For shipping you can use the attached prepaid label from FedEx. 
To schedule your collection, please go to:
https://www.fedex.com/en-us/shipping/schedule-manage-pickups.html.
Alternatively, you can drop your parcel for sending at your local FedEx drop-off point. Please note that the shipment of your product must be done from within the country where you received the Shipping Kit.

– For security reasons, please do not write IWC on the packaging.

– For any questions, please contact our IWC Concierge via e-mail concierge-usa@iwc.com or at 1-800-432-9330.


IWC Schaffhausen logo

IWC Schaffhausen