Service

Send your watch for service

For your convenience, we are pleased to arrange the direct sending of your IWC timepiece to your local IWC Service Centre for service.

How to request a service

If you wish to send your timepiece directly to your local service centre for service, you can request a complimentary pre-paid shipping kit using our Service Price Calculator. Simply input your serial or model reference number to calculate your pre-estimate for service and then click through to Request a Shipping Kit.

Only genuine IWC timepieces are eligible for this service. For the full terms & conditions, please consult our Conditions of Service.

If you own a vintage timepiece and do not know your individual serial number, you can enter the Service Price Calculator by typing ‘unknown’ in the model reference search field.

Packaging

Once you have received your service shipping kit: take clear photographs of your timepiece (front and back case) for your records, securely package your watch following the instructions, enclose a signed copy of the completed Service Request form. Should your timepiece still be within the original or extended International Limited Warranty period, please ensure to include a copy of your completed warranty card.

Shipping

Send your package by scheduling a complimentary collection with our DHL courier, or drop it off at a local DHL Service Point.

Diagnosis & Cost estimate

Once received at our workshop, your timepiece will undergo a thorough diagnosis to determine the service(s) required to restore the optimal functional condition. You will receive a cost estimate by email outlining the necessary works, and possibly suggestion(s) for optional interventions recommended for aesthetical reasons.

Service

Your approval of the Cost Estimate will be required for the service to proceed (unless your service is covered under warranty, in which case it will go straight into repair). The approved service intervention(s) will be performed within the timeframe indicated on the cost estimate. In the event that you refuse the Cost Estimate, we will not perform any service and will return your watch to you in the condition it was received

Payment

Once the service and final quality controls are completed you will receive an email inviting you to proceed with the payment by bank transfer (unless the service fees are covered by warranty).

Return delivery

Following receipt of payment, your timepiece will be securely shipped to your return delivery address. DHL will contact you to confirm the shipping details.