Please read carefully these additional terms and conditions that will apply based on your location
EUROPEAN UNION & UNITED KINGDOM
For EU and UK residents if the Services occurred in the EU, or UK only: You may also request that the Services begin only fourteen (14) days after you have placed your Service Order, so that you may exercise your right to withdraw from the contract without incurring any charges (see below). In order to do this, please send us an email to the address herein writing: “I request that IWC Schaffhausen only commences the Services following a period of fourteen (14) days from the date of Service Order", and the Services will start only fourteen (14) days after placing the Service Order.
Your Right of Cancellation for EU and UK residents if the Services occurred in EU, and the UK only
You have the right to cancel the Service Order without giving any reason fourteen (14) days from the date on which you have accepted the estimate. This is considered to be your statutory right to withdraw from the contract.
In order to exercise your right of withdrawal, you must notify IWC Schaffhausen of your decision to withdraw in an unequivocal manner. You can use the Model Cancellation Form below, but this is not mandatory.
To respect the deadline for withdrawal, simply send an e-mail stating that you ask to exercise your right of withdrawal before the expiry of the withdrawal period.
If you have signed a Service Request Form or an estimate in which you do not expressly request that the performance of the Services commence after the end of the applicable withdrawal period, you may still exercise your right of withdrawal within the time limit, subject to the payment of an amount corresponding to the Services provided
In case you exercise your right of withdrawal before the diagnosis phase, no payment of fees will be required. A service fee will apply once the diagnosis phase has commenced.
In the event that you exercise your right of withdrawal during the provision of the Services, you will have to pay IWC Schaffhausen an amount calculated on the basis of the percentage of the total contractual services corresponding to the Services ordered which will have been made on the date you notify us. If, at this time, the Services have been fully performed by IWC Schaffhausen, you must pay the full amount due for the Services. IWC Schaffhausen will send you an invoice to pay the applicable costs. After receiving your payment, we will send your product in the condition it was on the date you informed us of your decision to withdraw from this distance contract.
For EU and UK residents if the Services occurred in the EU or UK, only: Model Cancellation Form
- To IWC Schaffhausen, Client Relations Center, Herengracht 436, 1017 BZ, Amsterdam, The Netherlands
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of service of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate
For EU and UK residents if the Services occurred in the EU or UK, only: If you are a consumer resident in the European Union, you have the right to submit your complaint to an Alternative Dispute Resolution entity. To find a list of ADR entities in your country, you may refer to the European Commission Online Dispute Resolution platform at the following address: http://ec.europa.eu/consumers/odr/
For residents in France if the Services occurred in France:In accordance with Article L. 612-1 of the French Consumer Code, you can use the service of the Association of European Mediators to which we report free of charge, either via the Internet: https://www.mediationconso-ame.com, by completing the form dedicated for this purpose accompanied by the documents supporting your request, either by post: AME Conso, 11 place Dauphine - 75001 PARIS.
For residents in China if the Services occurred in China In order to request and receive a Fapiao please follows the instruction of the Service Channels.
For residents in the US if the Services occurred in the US
Limitation of liability
Please note that, in some jurisdictions, including the State of New Jersey, USA, consumer protection laws do not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations do not apply
For California: In compliance with California Law, we cannot offer for sale or provide service for any product containing material made from iguana, skink, hippopotamus, tegu, or Ring, or Nile lizard.