If you have used our Service Price Calculator, the pre-estimate you generated will be considered as a pre-approved value for service. If this pre-approved value covers the cost of the necessary intervention(s), your timepiece will proceed straight into service without a further cost estimate being issued.
You will receive the corresponding invoice for the works performed once the service is completed and your timepiece is ready for return (unless covered under warranty). If the estimated service cost is higher than the pre-approved cost, you will receive a new cost estimate for approval before the service can proceed.
If you opted not to pre-approve the pre-estimate you generated with the Service Price Calculator, you will receive a cost estimate for approval by e-mail.
This cost estimate will be valid for a period of two (2) months after its date of issue by IWC, after which it will automatically become null and void if you do not accept it within that time period.
We invite you to carefully check all the details of the cost estimate and the Conditions of Service before placing your order by e-mail.
All prices for the Services shown on the Platforms or the cost estimate are in GBP. VAT and shipping costs are included but other taxes are not included, unless otherwise indicated.
Once you have received and reviewed the cost estimate, you are required to formally accept the Services listed in the cost estimate in order for IWC to proceed with your Service Order.
When you have completely reviewed your Service Order, please check the tick boxes confirming that you have read, and accept to be bound by these Conditions of Service, and then ticking the relevant box to confirm your acceptance of the Service Order. Your online approval of the cost estimate constitutes acceptance of the Service to be performed by IWC and indicates the existence of a binding contract.
If you refuse the cost estimate, we will not perform any services and will return your watch in the condition that it was received at the address that you have previously communicated.
You may also request that the Services begin only fourteen (14) days after the conclusion of the binding contract, so that you may exercise your right to withdraw from the contract without incurring any charges (see below). In order to do this, please write under your signature the following sentence “I request that IWC only commences the Services following a period of fourteen (14) days from the date of my approval of the contract”, and the Services will start only fourteen (14) days after the conclusion of the binding contract.
Notwithstanding anything to the contrary provided for herein, IWC reserves the right to refuse, cancel and terminate Service Orders at any moment in time for legitimate reasons. For example, IWC may refuse, terminate or cancel your Service Order if there is an on-going dispute concerning payment of a prior Service Order or if IWC suspects that you have violated these Conditions of Service.
By authorizing us to proceed with the Service, you agree to pay for our performance of the repair work, within the limit of the cost estimate you validated.
If, for technical reasons, IWC determines before proceeding with the Service that the cost of the repair will exceed the cost of the estimate you validated, we will send you a new estimate for your approval or rejection.