IWC 샤프하우젠
Privacy Policy
Last updated: May 2022
Richemont Korea Ltd trading as IWC Schaffhausen (hereinafter “IWC Schaffhausen”) hereby establishes and discloses the following personal information management policies for the protection of personal information of data subjects and a prompt and smooth management of any grievances thereon in accordance with the Personal Information Protection Act (the “Act”).
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IWC Schaffhausen shall manage personal information for the following purposes. The personal information being managed shall not be used for any purpose other than those described in the following, and in the event of any change to such purposes, IWC Schaffhausen shall take required actions such as separately obtaining the consent to such change or posting the revised policies on the website pursuant to the Acts:
① Management of membership to the website
IWC Schaffhausen shall manage personal information for the verification of the intent of an applicant to become a member, identification and authentication of an individual for the provision of membership services, retention and management of membership eligibility, verification of individual identity according to the execution of the limited verification of identities system, prevention of improper usage of services, verification of the consent of the legal representative when managing the personal information of a minor under the age of 14, various types of notifications, management of grievances, improving contents of the website and provision of customized web-based service to members, etc. If a customer signs up for our international extended warranty program, the customer can also receive membership services.
② Provision of goods or services, dealing with enquiries and requests, and management of accounts and records
IWC Schaffhausen shall manage personal information to manage and fulfil purchase orders, sending of agreements and invoices, delivery of contents, delivery of customized services, identity and age authentication, payment or settlement of fees, and collection of debts, dealing with customers’ requests and enquiries, and management of our accounts and records etc. IWC Schaffhausen shall manage personal information to send service-related communications, including announcements and administrative messages such as order confirmation and to manage and fulfil repair orders and to provide after service care.
③ Management of grievances and legal compliance
IWC Schaffhausen shall manage personal information for the verification of the identity of a person who filed a complaint; identification of the matter being complained of; contact and notification for inquiry of facts; and notification of the result of the grievance management, etc.
IWC Schaffhausen shall manage personal information for prevention of fraud and other prohibited or illegal activities and as part of our efforts to keep our website and platforms secure.
④ Customer management, market research and marketing
IWC Schaffhausen shall manage personal information:
· to deal with your enquiries and requests;
· for the purposes of sending you marketing communications, direct marketing and advertisements in the business areas in which it operates and of providing information related to products, services or events, etc. through online display ads or using communication channels you have provided, including email addresses, mobile numbers, telephone numbers, social media platform ID and postal addresses;
· to conduct customer satisfaction survey and market research so that we can continuously improve the service we provide to our customers; and
· to understand how our website and platforms are used so that we can continuously improve our platforms, services and other offerings.
⑤ Provision of integrated services
IWC Schaffhausen provides the services, as integrated services of ① to ④ above, from all channels, including websites, mobile applications, boutiques and/or client relations center. Under the membership service, once a customer registers with IWC Schaffhausen whether on the website or mobile applications, or with a boutique or client relations center, the customer can access services offered online, offline and client relations center. For example, a customer creating an online account would be able to receive both online and offline services. If a customer sign up for our international extended warranty program, the customer can also receive membership services.
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IWC Schaffhausen manages the following items of personal information.
① Information that may be collected from the website
- Purpose of collection: Management of membership to the website, access to call agents, reservation of visit and subscription to newsletter, deal with customers’ enquiries and requests, and provision of membership services (including extended warranty services signed up by customers)
- Items: Title, name, membership ID, password, e-mail address, country of residence, phone number, date of birth, wedding anniversary, other digital platform ID, postal addresses and post codes and other personal information provided by customers
② Information that may be received through customer cards at offline boutiques
- Purpose of collection: management of membership, provision of goods or services, dealing with enquiries and requests, management of claims and legal compliance, customer management and marketing, and provision of membership services.
- Items: Title, name, phone number, email address, other digital platform ID, country of residence, postal addresses and post codes, date of birth, wedding anniversary and preferred language, and consent to or refusal of the provision of personal information
③ Information that may be collected from the Client Relations Center
- Purpose of collection: Customer registration, receiving calls from customers, quotation of price for repairs, and answering inquiries on products and boutiques, telephone sale, and for security, training or development purposes, and provision of membership services.
- Items: Name, e-mail address, phone number, other digital platform ID, country of residence, postal addresses and post code, date of birth, wedding anniversary, voice recording and other personal information provided by the customers
④ Information that may be collected when you purchase products in boutiques, online or by phone
- Purpose of collection: completion of transactions, delivery of goods or services, dealing with enquiries and requests, and providing customer services (including customer care, after-sale and repair services), and provision of membership services.
- Items: purchase details, payment information and other personal information provided by the customers.
⑤ Information that may be collected through customers’ access to and use of the website: IWC Schaffhausen operates a computer system whereby IWC Schaffhausen collects IP address, cookies, MAC address, service usage records, visit records, improper usage records and other information collected by automatic tracking technologies.
- Purpose of collection: analysis of the frequency of customers’ visit and use of the website; implementation of targeted marketing; provision of customized or personalized service; analysis of preference or interests of customers; and upgrade and improvement of the website and its contents;
- Customers may choose not to store cookies by selecting the relevant option under the web browser. Customer may require IWC Schaffhausen to obtain a prior consent before IWC Schaffhausen collects cookies from the customer’s browser and may also refuse to provide any cookies to IWC Schaffhausen. We use this information to better understand how visitors use our website and for internal reporting purposes. We will anonymise and not identify individuals through such information without your consent.
⑥ Information collected through our mobile applications or when you interact with us over social media or other digital platforms
- Purpose of collection: answering customers’ queries on goods and services, making boutique appointments and providing information, customer management and marketing, analyzing preferences or interests of customers and update the contents, location services, and provision of membership services etc.
- Items: Salutation/gender, name, membership ID, password, email address, phone number, country of residence, and other personal information provided by the customers.
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① IWC Schaffhausen shall manage and retain personal information within the legal retention and use period of personal information or within the retention and use period of personal information consented to by the data subject at the time of collecting personal information.
② The period of managing and retaining personal information for the purposes set out in Article 1 is as follows.
1. For the management of membership]to the website, IWC Schaffhausen shall manage and retain personal information until the earlier of (i) the achievement of the purpose of retention of personal information and (ii) 2 months following the withdrawal of membership from the website of business operator or organization; provided, however, in the case of an occurrence of any of the following events, until the end or resolution of such event:
1) Any pending investigation or probe following any violation of relevant laws, and
2) Any remaining debts or claims which arose from using the website.
2. For the provision of goods or services, dealing with enquiries and requests, and management of our accounts and records, IWC Schaffhausen shall manage and retain personal information until the completion of the supply of such goods or services, and the completion of the payment or settlement of fees, or until the objective of personal information management is achieved; provided, however, that the personal information necessary for accounting treatment of IWC Schaffhausen or reflected in the books and records material to the business of IWC Schaffhausen shall be maintained for 10 years pursuant to the Commercial Code of Korea.
3. For management of grievances and legal compliance, IWC Schaffhausen shall manage and retain personal information until the service or follow-up service of customers’ grievances and complaints is completed.
4. For customer management and marketing, the personal information will be managed and retained until the earlier of (i) the time it is withdrawn by the customer and (ii) the time the purpose of collecting the personal information has been achieved.
5. Notwithstanding the foregoing, IWC Schaffhausen may retain customers’ personal information for a longer time period as required by applicable laws or government orders.
③ In the interest of protecting the personal information of customers who have been inactive for one (1) year or longer (the “Inactive Customers”), IWC Schaffhausen shall separately store and manage the personal information of Inactive Customers from the personal information of other users.
1. Inactive Customers shall be determined based on factors such as login dates and customer service representative contact dates, and shall mean customers who have not used our services for a period of time as designated by the relevant laws and regulations.
2. IWC Schaffhausen shall provide users with prior notice one (1) month before they are classified as Inactive Customers and their information is separately stored and managed.
3. The separately stored and managed personal information of Inactive Customers shall be maintained for a certain period of time pursuant to the relevant laws and regulations, and shall be destroyed once such period of time expires. Any personal information not destroyed shall be provided upon the user’s request to resume use of the services.
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① IWC Schaffhausen shall manage the personal information of data subjects within the extent set forth in Article 1 (Purposes of Managing Personal Information). In order to better service customers and properly gather, process and manage customer data, IWC Schaffhausen may delegate the management and processing of such personal information to its overseas affiliates listed in paragraph ⑤ below in accordance with the Act, including under the consent of the data subject, or when required by special provisions of other laws. IWC Schaffhausen has entered into an agreement for delegation of personal information processing services with such entities.
② The date/time and method of transfer: transfer of personal information is carried out from time to time during the provision period of the services via electronic transfer using VPN.
③ The purposes of delegating the management and processing of the personal information include providing technical and IT system, storage and support for client data, conduct analysis and research based on transactions (including analysis of purchase preferences), arranging logistics and product delivery, providing customer services and all other sale, customer card and after-sale services, handling customer’s requests and complaints, and providing customer communication services (including sending e-newsletter and marketing communications on behalf of IWC Schaffhausen).
④ Items of personal information to be transferred are specified in Article 2 above.
⑤ IWC Schaffhausen shall ensure that all persons and affiliates receiving such personal information shall make best efforts to make sure that the information of data subjects is safely retained according to the Acts and relevant laws. IWC Schaffhausen will delegate the personal information processing and management services to the following overseas affiliates:
Name of affiliate
Location and country
Person in charge of information management and services to be entrusted
IWC Schaffhausen, branch of Richemont International SA
Baumgartenstrasse 15, 8200 Schaffhausen, Switzerland
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont International SA
Route des Biches 10, 1752, Villars-sur-Glâne, Switzerland
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont Asia Pacific Limited
6/F Jardine House, 1 Connaught Place, Central, Hong Kong
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont Commercial Company Ltd
Room 2102, No. 228 Zhang Yang Road, China (Shanghai) Pilot Free Trade Zone, 200122, China
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont Japan Limited
Hanzomon First Bldg., 1-4 Kojimachi, Chiyoda-ku, Tokyo, 102-0083, Japan
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
RLG Europe B.V. Amesterdam (NL), Swiss Branch, Villars-sur-Glane
Route des Biches 9
1752
Villars-sur-Glâne,Switzerland
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont North America Inc.
645 Fifth Avenue
New York NY 10022, United StatesHQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont Latin American and Caribbean LLC
550 Biltmore Way
Coral Gables FL 33134
United StatesHQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont Luxury Goods LLC
Presnenskaya naberezhnaya 10, 123112, Moscow, Russian Federation
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
RLG Africa (Pty) Ltd
Cedarwood House, Ballywood Office Park, Ballyclare Drive, Bryanston, Johannesburg, South Africa
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
Richemont (Dubai) FZE
ROC-1, P.O.Box: 33269, Dubai, United Arab Emirates
HQ Team Lead CRM,
Becart Martin
martin.becart@iwc.com
6. Except where expressly provided above, IWC Schaffhausen shall not use the personal information of the data subjects for unnecessary communication. Unless permitted by the law, IWC Schaffhausen shall not engage in any act of selling or leasing personal information provided by the data subjects through the website to any third party. IWC Schaffhausen shall endeavor to keep the information of the data subjects safe at all times.
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① For a smooth management of personal information, in addition to transfer to our overseas affiliates for data processing as provided in Article 4 above, IWC Schaffhausen also consigns its duties of managing personal information as follows.
Operation of a Client Relations Center
- Consignee: ㈜Hankook Corporation
- Details of the duties consigned: Receiving calls from customers, quotation of price for customer service, providing boutique information, dealing with enquiries and requests and conducting phone sale (if such service is available) etc.
Retention and management of customer cards & Product delivery
- Consignee: ㈜Valex Korea
- Details of the duties consigned: Retaining and managing the customer cards accepted by boutiques, Delivering products of telephone sale and online sale
Online Payment Gateway
- Consignee: NHN KCP Corporation
- Details of the duties consigned: Processing Payments on online sale and telephone sale.
Printed DM mailing
- Consignee: YOUNGWHAROI POST
- Details of the duties consigned: Sending printed catalogues, brochures and leaflets to clients on behalf of IWC Schaffhausen; Managing direct marketing campaigns on behalf of IWC Schaffhausen
Retention and management of Duty Free Shops’ customers information
- Consignee: PLAYWIDUS
- Details of the duties consigned: Retaining and managing the customer information accepted by duty free shops,
Client satisfaction survey
- Consignee: Medallia Inc
- Details of the duties consigned: Conducting surveys about client satisfaction levels on IWC’s official website.
② At the time of entering into consignment/delegation agreements, IWC Schaffhausen specifies in the agreements etc. the matters relating to prohibition of processing personal information beyond the purpose of performing the consigned duties, technical and administrative protection measures, restriction on re-consignment, management and supervision of the consignee, compensation for damages and etc., and supervises a safe management of personal information by the consignee in accordance to the Acts.
③ In the event of any change to the contents or nature of the consigned duties or any change of the consignee, IWC Schaffhausen shall disclose without delay such change through this personal information management policy.
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① The data subject may exercise any of the following rights related to personal information protection against IWC Schaffhausen at any time.
1. Right to demand a view of his/her personal information;
2. Right to demand correction in case of an error etc.
3. Right to demand deletion; and
4. Right to demand cessation of management of his/her personal information.
② Any of the rights set forth in paragraph ① may be exercised against IWC Schaffhausen through a written instrument, e-mail, FAX and etc. in accordance with the Appendix Form No. 8 of the Enforcement Rules of the Personal Information Protection Act, in which case IWC Schaffhausen shall take relevant actions immediately. Any request pertaining to personal information or cessation of services provided by IWC Schaffhausen is to be sent via e-mail at infokorea@iwc.com or by mail to the following address:
IWC Schaffhausen
21F, State Tower Namsan 100, Toegye-ro, Jung-gu, Seoul, Republic of Korea
Seoul, Korea (Postal code : 04631)
You are requested to notify IWC Schaffhausen of any change to your personal information in order to keep your information up-to-date, and if you do not wish to receive e-mail services provided by IWC Schaffhausen, you may choose to stop receiving such services at any time following the instructions specified at the bottom of the e-mail.③ In the case that IWC Schaffhausen is demanded by the data subject to correct or delete any error etc. in personal information, IWC Schaffhausen shall not use or provide the relevant personal information until such correction or deletion is complete.
④ Any of the rights set forth in paragraph ① may be exercised through agents such as a legal representative or a delegated person of the data subject, in which case the power of attorney should be submitted in accordance with the Appendix Form No. 11 of the Enforcement Rules of the Personal Information Protection Act.
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① If personal information becomes no longer needed such as by the elapse of the retention period, achievement of the purpose of managing personal information and etc., IWC Schaffhausen shall destroy the relevant personal information immediately.
② If IWC Schaffhausen is required by law to keep preserving personal information even though the retention period consented to by the data subject expired or the purpose of managing personal information is achieved, the relevant personal information shall be migrated to a separate database or be kept at a different place.
③ Personal information is destructed based on the following procedure and method:
1. Destruction procedure
IWC Schaffhausen selects the personal information which is required to be destroyed and destroys it under the approval by the personal information protection officer in IWC Schaffhausen.
2. Method of destruction
IWC Schaffhausen destroys personal information recorded and stored in the form of electronic files in a way that it cannot be re-generated, and personal information recorded and stored in the form of paper by shredding using shredding machines or by incineration.
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IWC Schaffhausen has put in place the following measures in order to secure the safety of personal information.
① Administrative measures: Establishment and execution of internal plan for management, regular staff training, and etc.
② Technical measures: Management of access authority to the personal information management system, installation of the access control system, encryption of authentic identification numbers, and installation of security programs
③ Physical measures: Restriction of access to the computer room, the data storage room, and etc.
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① IWC Schaffhausen has appointed the following person as the personal information protection officer in order to take overall responsibility of the matters relating to the management of personal information and process complaints raised by data subjects and remedy any damage.
- Personal information protection officer
Name : SeoShin Kang
Title : Data Protection Officer
Contact No. :
<Phone> (02) 3440-5652
<E-mail> DPO_KR@richemont.com
<FAX> (02) 6016-9860
- Department charged with protection of personal information
Name of Department : IWC Schaffhausen, Retail Management &Administration
Person in charge : Retail Operation Manager
Contact No. :
<Phone> +82 1877-4315
<E-mail> infokorea@iwc.com
<FAX> (02) 6016-9865
② A data subject may contact the personal information protection officer or the department specified above for any inquiry on personal information protection, complaints, remedies and etc. IWC Schaffhausen is committed to answering and acting upon any inquiry from you immediately.
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IWC Schaffhausen has installed and is operating CCTV as follows.
① Basis and purpose of the installation of CCTV: Safety of facilities, prevention of fire and theft at the boutiques of IWC Schaffhausen
② Number of CCTV, location, and scope of recording: 103 devices are installed in major facilities including the boutiques covering the entire space of major facilities
③ Manager in charge: Security Team / Responsible department; and persons with access to the image data: managers and vice managers of each boutique
④ Duration of recording, period of storage, place of storage and method of management
- Duration: 24 hours a day
- Period of Storage: 35 days from recording
- Place of storage and method of management: Stored and managed in the control rooms for CCTV at each boutique
⑤ Method and place of viewing image data: To be requested to the manager in charge (Security Team)
⑥ Request for a view of image data by a data subject: Application for the confirmation of the existence of image data of an individual and the view of such image data should be filed. The view will be allowed only if the data subject him/herself is recorded in the image or it is necessary without doubt for the protection of the life, body, and properties of the data subject.
⑦ Technical, administrative, and physical measures for the protection of image data: Establishment of internal management plan, access control and access authority restriction, application of technologies enabling safe storage and transmission of image data, retention of management records, preventative actions against alteration and counterfeit, preparation for facility for retention, and installation of locking mechanism, etc.
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① The personal information management policies herein shall take effect as of 09.05.2022.