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IWC Schaffhausen

Conditions of service

IWC SCHAFFHAUSEN SERVICE REPAIR

Last updated: 1st August 2023

Previous versions

The Service Entity is an affiliate of IWC Schaffhausen, Branch of Richemont International S.A., which owns and edits the Platforms pursuant to the Terms of Use, and is responsible for our information collection practices and the ways in which we may use and protect that information pursuant to the terms of the Privacy Policy and the Cookie Policy.

 

“Service Entity” means for services with delivery to the Country:

 

For services to clients based in the United Kingdom: Richemont UK Limited, has its registered offices at 15 Hill Street, London W1J 5QT, UK. Our VAT number is GB 238 5603 54.

 

For services to clients based in Belgium, France, Luxembourg, Monaco: Société Cartier has its registered offices at 13, rue de la Paix, 75002 Paris, France.  Our VAT number is TVA CEE FR 36 775 658 859.

 

For services to clients based in Austria, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden: Richemont Northern Europe GmbH has its registered offices at Landsberger Str. 302-306, 80687 Munich, Germany. Our VAT number is DE 129 311 406.

 

For services to clients based in Switzerland: Richemont Suisse S.A. has its registered offices at 9, route des Biches, 1752 Villars-sur-Glâne, Switzerland. Our VAT number is CHE-102.738.465.

 

For services to clients based in Spain, Portugal: Richemont Iberia, S.L.  has its registered offices at Paseo de la Castellana, 141 - 10ª, 28046, Madrid, Spain. Our VAT is number is B28619724

 

For services to clients based in Italy, Greece, Malta, Netherlands, Cyprus: Richemont Italia S.p.A. has its registered offices at Via Benigno Crespi 26, 20159, Milan, Italy. Our VAT number is IT01649000153.

 

We may make changes from time to time to these Conditions of Service so please check regularly to keep informed of updates. The latest version of these Conditions of Service will always be available on the Platforms. Any new version of these Conditions of Service shall take effect immediately upon the date of posting and will govern any orders of Services made as from that date. Any changes to the Conditions of Service made after you have placed a Service Order will not affect that order and your relationship with us, except as may be required by applicable law.

These Conditions of Service apply to any after sale services (the “Services”, and each such order a “Service Order”) that you may order from the Service Entity (as defined above) and/or that at any time of the repair process will imply:

 

  • Using the IWC Schaffhausen website and any associated mobile or digital applications that refer to these Conditions of Service (together, the “Platforms”);
  • By e-mail; or
  • By telephone via our IWC Schaffhausen (i) Client Relations Center or (ii) Boutique (the “Client Relations Center”).

 

These Conditions of Service will prevail any other term and condition you may receive from a IWC Schaffhausen brick and mortar Boutique. The service entity, that will provide the Services to you, will depend on your delivery address where we will return the products (the “Service Entity”, “IWC Schaffhausen”, "we", "us" and "our"):

 

Please refer to the bottom of these Conditions of Service for terms and conditions applicable to your specific location.

 

The Services/ Service Order include, among other things, the online ordering of repair services, the online approval of any cost estimates, the online tracking and the online payment (as made available to you on the Platforms, e-mail and/or Client Relations Center) for the order of a repair service that you may have made via our Platforms, e-mail or the Client Relations Center (together the “Service Channels”).

 

Please read these Conditions of Service carefully, as they will apply to any Services or Service Order placed as above, even if part of your journey will occur in a brick and mortar IWC Schaffhausen boutique, Depending on your location, these Conditions of Service may also include an agreement to arbitrate any disputes on an individual basis. Service Orders placed with third parties (such as authorised retailers) and complete brick and mortar Services are in principle not subject to these Conditions of Service. Please note that before placing an order for the Services, you will be asked to accept these Conditions of Service. If you do not accept the terms set forth in these Conditions of Service, you will not be able to order any Services through the Service Channels.

Last updated: 1st August 2023